Customer Service Representative

Nikki Twidwell

Bastrop, TX

*************@*****.*** - 512-***-****

• Very responsible, dependable and hardworking individual

• Eager to learn and take on new responsibilities

• Excellent telephone and interpersonal skills

• Professional customer service relations

• Avid problem solver

• Require little or no supervision

• Strong organizational skills

• A real self-starter with a "can-do" attitude

WORK EXPERIENCE

Infant and Toddler Teacher

Mustang Childcare and Learning Center - Mustang Ridge, TX - January 2014 to Present

Responsibilities: Watching over and taking care of infants and toddlers. Organized classrooms to uphold the

centers overall four star rating. Made lesson plans for the class formatted to the centers procedure. Organized

bulletin boards with documents for parents and state officials. Educated children with art work, songs, books,

singing, and dancing. Child always coming before myself.

Customer Service Representative

AT&T - Austin, TX - May 2011 to January 2012

Responsibilities: Provide excellent customer service. Helped customers through various problems they

encounter in a positive manner. Assessed customers' needs and solved issues. Performed retail sales of

products to help the customer save. Multitasking through different systems on a day to day basis to assist

customers. Used multiple line phones to transfer calls to correct departments.

Carhop

Sonic Drive-In - Bastrop, TX - November 2010 to February 2011

Cashiered inside counter as well as the drive thru. Required to keep certain amount of cash on person at all

times. Worked as a team to get orders out to customers in a timely manner. Inventory control and stocked

stations. Solved customer complaints and disputes.

EDUCATION

Child Development

Mustang Childcare and Learning Center

2014

Business and Retail

Bastrop High School

June 2010

SKILLS

- Great customer service - Customer consulting - Cash Handling - Leadership skill - Problem Solving

experience - Nursery experience with children - Organizing classrooms sessions

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