Customer Service Manager
Resume:
Lisa Whittall
*** ********* **** ****, ***** ON N3L 3E1
Tel: 905-***-**** E mail: ************@*******.***
Objective
Obtain a position where I can maximize my management skills, quality assurance, program development, and training
experience. Be involved with project management where my experience can be utilized to improve customer satisfaction and
my leadership skills can operate and develop.
Experience
Canadian Security Professionals April 2013 Present
Executive Assistant, Customer Service & Sales Representative
Ensure the entire office and its staff are running according to CEO’s standards. Including, but not limited to: scheduling
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interviews for prospective employees, use of Microsoft Office and DES to complete daily tasks, create payment plans for
customers, meet/exceed sales targets, data entry, filing documents, answering all office phone calls, complete pricing and
product information sheets for customers and staff, organize staff meetings, staff training, replenishing office supplies,
and take upon any other task delegated to me by Management and the CEO both for Ontario and British Columbia
offices.
Awarded “Rookie of the Year” for my outstanding performance as a new employee in 2013, and for my hard work and
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dedication to the constant growth of Canadian Security Professionals. Awarded “Sales Excellence – Gold” in 2014.
Execute strong customer service communication to happy, frustrated, past, present, or future customers. Ensure each
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customer situation is rectified and customers are left beaming with satisfaction. Customer reviews available upon request
of personal client’s satisfaction.
Personally changed the trajectory of the office community. Errors were caught and were made into proactive teaching
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moments by myself to other staff…No detail is ever to small in a growing company. There will always be errors made,
but my strong leadership skills have diminished the amount of mistakes made by myself other office staff, which boots
productivity for all.
My leadership skills, my strong work ethic, and pride in my work has always granted a stellar outcome of any task
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completed by myself or within a team and always on time. I have gone above and beyond the call of duty to create ideas
with Management in order to move the company forward (marketing, office operation, customer service, and sales)
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Ardene Assistant Manager August 2012 February 2013
Delegated tasks in regards to visual displays and merchandising the store, replenishing stock, customer service, and cash
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register responsibilities. Responsible for opening and closing the store, completing bank deposits, meeting or exceeding
daily sales targets set by head office and replenishing stock on the floor with as much efficiency and effectiveness as
possible
Maintained great leadership skills in regards to customer service; product knowledge to demonstrate an array of choices
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to the customer. Lead by example and trained new employees to meet company standards and exceed the customer’s
needs and shopping experience
Exceeded expectations at leadership, training, visual merchandising, customer service, inventory management, and
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working to achieve and exceed Ardene standards.
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Town of Oakville Summer Student April 2012 August 2012 (contract)
Maintained the high level playing field conditions for soccer fields and baseball diamonds throughout The Town Of
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Oakville. Thoroughly trained to utilize numerous pieces of equipment (trucks, tractors, other heavy outdoor machinery)
with safety standards top of mind. Very hands on within this role.
Worked within a team of crewmembers every day. Eagerly enjoyed being part of the team where personal strengths were
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demonstrated and learning opportunities were embraced. By the end of the summer I was recognized for my proficiency,
my high level of enthusiasm, and my leadership skills to delegate tasks with crewmembers to execute tasks flawlessly
and effectively.
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Oliver & Bonacini Hostess/Server’s Assistant September 2010 August 2012
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The restaurant’s fine attention to detail has provided me the opportunity to be aware, that small details are paramount both
in and outside of the workplace. I embraced the opportunity to grow within the company, which guided me to become
more interactive with customers and staff every shift. My experience with Oliver & Bonacini helped develop my excellent
leadership skills that I demonstrate today
I had various responsibilities as a host, and earned trust over my years of employment. I was trained to be a Server’s
Assistant while at O&B, and was proficient with both positions. They were sad to see me move on in my career path.
Strengths and Accomplishments
My greatest strengths are leadership and customer service satisfaction. I am personable and work well by myself and as a
team leader/member. I am proficient with time management, and focus on the task. I am computer literate and type
quickly. I am innovative and creative, which increases my job performance and inspires others around me to maximize
performance.
Volunteering with the Girl Guides of Canada is my utmost personal accomplishment. I dedicated many hours with my
group in a leadership role, and was recognized for this great community involvement by my high school. I received
scholarships for the hours dedicated to Girl Guides
I take immense pride in traveling on a mission trip to the Dominican Republic to construct a house for a family that was less
fortunate, and had little. Not only was this an experience of a lifetime but also confirmed with me that determination and
strong will, lead to great opportunities and success
I was the Student Athletic Vice President at Holy Trinity. I organized pep rallies, encouraged school spirit, and
planned events that the entire school community could participate in. I was not only an ambassador for the
Athletics department of my school, but represented Holy Trinity students in 2010/2011.
Education
McMaster University September 2011 April 2012
Holy Trinity CSS September 2007 June 2011
References
As required, current Employer: Anas Mustafa. CEO- Canadian Security Professionals 905-***-****
Please Note * Anas Mustafa is my current employer, and therefore I would appreciate being contacted prior to
contacting Mr. Mustafa. All other references can be contacted at any given time. Thank you.
Judy Shaw. Halton Region. I consider Judy my mentor in life. Judy has assisted with my personal and
professional growth. I have known Judy for approximately 2 years and in this time have gained extensive
knowledge, guidance, and support from Judy. 289-***-****
James Woloszanski. Town of Oakville - Sports field Lead Hand. 905-***-**** EXT. 3720
Justas Greblikas. Oliver& Bonacini – General Manager of Oakville Place location. I often worked side by side
with Justas and he chose to hire me. 289-***-****. To my knowledge, Justas is no longer working at Oliver
& Bonacini. Please contact the same number and ask to speak with a manager, such as Sara Dabols or Lei
Tam.
Patrick Roberts. Canadian Tire – Shift Supervisor, I worked often with Patrick in Auto Service as his Cashier.
Additional Qualifications
Advanced Computer High level of keyboarding Speed and Accuracy on Advanced Bookkeeping
Skills – Microsoft Office, Proficiency the computer, paper, and Skills
and more any other task given
(Recording, Filing, other)
Excellent Customer Phone Level: Advanced Organized both personally Extremely well groomed
Service Skills – and Professionally
Highly Comfortable Noticed for style and
recognized by Clients at
conversing with others via maintaining a well-kept
Canadian Security
telephone appearance
Professionals who have
written review(s) on me
I would like to share one of my customer reviews/testimonials found on www.cspalarms.ca under “About” and
“Customer Testimonials”. This review/testimonial had been sent to me via email by a customer on behalf of
himself and his wife. I am quite proud of this review, and hope this shines light on all of the above mentioned
skills, qualifications, and experiences I have outlined in my application.
“I want to say Thank You for all of your patience, and help. I downloaded the manual for my Simon XT Security
System.. Everything is working perfectly. I went to previous employer today (I am retired) to let them know of
your high standards of professionalism, I told them of your company name and hope that this will generate a
whole new area of your service. We are your happy customers and we are proud of you. ”
-From Jan and Bob
Contact this candidate