Customer Service Technician

Jennae K Woods

***** ***** ***., **. *****, MO 63137 . 314-***-**** .

*********@*****.***

OBJECTIVE

I am a dedicated professional who is seeking an opportunity in the

healthcare field with a company that is eager to take full advantage of my

background in medical services and customer relations.

professional summary

. CPR certified

. Certification of completion in Phlebotomy

. Ten years of health care experience in patient care, laboratory services

and customer service.

. Effective communicator with strong ability to communicate to others

successfully both verbal, as well as, written.

. Five years of training

. Strong organization and time management skills.

EDUCATION

. Phlebotomy Certification, Forest Park Community College, St. Louis, MO-

8/11-1/12

computer Experience

. Microsoft (Excel, Word, Power Point, and Outlook)

WORK EXPERIENCE

Barnes-Jewish Hospital- St. Louis, MO

Laboratory Technician, 06/12-Present

. Prepare laboratory specimens for testing and analysis.

. Order blood test for testing.

. Organize specimens for testing and maintain them in designated laboratory

departments.

. Receive specimens from different parts of the hospital, order and prepare

for testing.

. Responsible for lab maintenance.

Laboratory Corporation of America- St. Louis, MO

Laboratory Technician/Phlebotomist, 06/10-04/12

. Prepare laboratory specimens for designated

departments prior to testing and analysis.

. Organize specimens for testing and maintain them

in designated laboratory departments.

. Receive specimens from branches and sort them to

various staging areas.

. Responsible for lab maintenance.

. Obtain specimen for testing

Magellan Health Services- St. Louis, MO

Authorization Representative, 09/07-01/10

. Provided first contact services, in a call center environment, to medical

office personnel who were ordering advanced services for patients.

. Acknowledged customer concerns and offered resolutions to rectify both

internal and external discrepancies.

. Researched information from multiple sources in order to assist with

customer questions.

. Communicated effectively to customers regarding Magellan's protocol and

procedures.

. Assisted in training other Authorization Representatives.

BJC West County Hospital-St. Louis, MO

Patient Care Technician, 04/06-01/07

. Measured and recorded patient vital signs.

. Maintained patient health records.

. Administered medication as directed by

physicians and nurses.

. Prepared health equipment, such as, oxygen

tents and x-ray machines, for health

personnel.

Life Skills-St. Louis, MO

Residential Instructor, 07/02-08/05

. Performed administrative duties, such as, answering telephones,

coordinating speacial promotions, and providing information on products

and services.

. Administed medication under the supervision on attending physician.

. Assisted in a domestic capacity by maintaing patient living quarters.

. Served as an aid to patients who had limited mobility.

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