Customer Service Quality Assurance

Location:

Posted:

March 29, 2015

Renee Hill

Email: *********@*****.***

Holds 8 and 16hr NYS Security Certificates/Class D NYS Driver’s License/OSHA 10 hr Cerificate

08/14-Present City of New York Parks & Recreations, Brooklyn, NY

Seasonal Parks Security Services

• Check identification of all persons entering premises and ensure all guests sign in

• Validate membership cards by operating computer database

• Assist patrons with information about center programs

• Assist front desk with answering multi-phone line and greeting visitors

• Close building and ensure all doors are closed

02/03-04/13 First Transit Inc., Long Island City, NY

Quality Assurance Agent

• Reviewed problematic cases and complaints to identify employee errors

• Noted discrepancies, explored alternative options or proper procedure policies and trained

reservationist in customer service improvements

• Effected changes to clients accounts or trip requests to rectify issues

Reservationist

• Provided customer service support to elderly and/or disabled clients seeking to reserve Access-

A-Ride accommodations

• Answered calls, followed through with procedural questions and ascertained the appropriate

service needed

• Recorded all callers information in computer database and transmitted requests to dispatchers

02/02-09/02 New York City Health & Hospitals Corporation Veterans Affairs, St. Albans, NY

Cafeteria Cashier

• Accepted payment for food and beverages

• Assisted in maintaining the cleanliness and sanitary conditions of cafeteria

• Helped disabled patients with food trays

04/00-10/00 JP Morgan Chase, New York, NY

File Clerk

• Filed extensive data records daily ensuring accuracy, completeness and ease of access

• Completed data entry, faxed materials and photocopied files as requested

Education

Malcolm King College, New York, NY

Obtained GED and 24 College credits towards Early Childhood Education