Customer Support/Communications/Admin

Jenny Zhan, B.A.

***** ******* ****** **. 703-***-****

Reston, VA 20191 *****@********.***

Objective

Recent UVA graduate keen to apply learned knowledge in a dynamic work environment to build a career

Qualifications Summary

•Proficient in written and verbal communication •Innovative and creative thinker

•Hardworking and adaptable •Personable, independent and a team player

•Productive with little supervision •Strong problem-solving and analytical skills

•Able to multi-task, prioritize and plan ahead •Detail-oriented and organized

•Skills: MS Office Suite, social media, public relations •Mandarin (Advance-intermediate), Spanish

•Leadership skills from internships and school activities (beginner)

Education

University of Virginia (UVA), College of Arts and Sciences Charlottesville, VA

B.A. Foreign Affairs and Global Culture and Commerce January 2015

Dean’s List Spring 2014

Study Abroad: Amsterdam University College Fall 2014

Accomplishments & Skills

Accomplishments and strengths from my internships and work experience are summarized below:

• Proficient verbal and written communication skills

o

Developed PR event proposals based on a series of groundwork for clients such as Royal Bank of Canada and

Wines of Portugal

o

Independently constructed press releases and weekly status reports for multiple clients. Managed and created

daily news briefs for PR clients based on their markets and interests. Final press releases and reports received

minimal alterations by superiors

o

As a writer for the university’s most prominent newspaper, reported on school activities and events and

conducted interviews with local and national musicians

• Leadership, organizational and interpersonal skills

o

Facilitated PR and fundraiser events with up to 250 guests; interacted and supported attendees from a variety

of backgrounds and cultures by speaking English and Mandarin

o Coordinated and supported fundraiser events for the Alzheimer’s Association resulting in a great sum of

donations from participants

o Served as a bridge between international students and American culture through mentoring to help them

be acclimated to a new place

o Experienced in organizational learning management and talent development: responsible for training new

employees at Books-A-Million only after one month of working and for coordinating logistics of a new UVA club

• Business & analytical skills

o Conducted research and provided critical analyses on professional fields for clients such as Barclays

and Microsoft

o Developed sound customer service and sales techniques when working in retail. For example, was

consistently one of the top three salespersons of the week for achieving goals for magazine and club card sales

o Collated data for projects’ progress in Excel spreadsheets, PowerPoint slides and Word documents

• Committed to quality and integrity

o Able to perform tasks proficiently, solve problems and act decisively in a fast paced environment

o Able to handle stress, learn quickly, and achieve goals despite obstacles of adapting to a new culture

and classroom structures or work environment

o Able to identify major problems and issues in any given situation and provide creative and practical

solutions

o Diversified interests including international business, culture, foreign affairs, health and well-being,

current events, visual and performing arts, and community service

Working Experience

Employer Position From To

UVA International Students and Scholars Language Consultant 2010 2014

UVA: Newspaper Writer/Reporter 2013 2014

Alzheimer’s Association Intern 2013 2013

Weber Shandwick - Beijing Public Relations Intern 2012 2013

Morning Tears INGO - Beijing Volunteer 2013 2013

Books-A-Million Sales Associate 2012 2012

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