Administrative Assistant Medical

STACIE M. LUM

***** *******, **********, ** *****, 734-***-****, *****@*****.***

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OBJECTIVE

Seeking full or part time employment, in a healthcare environment, with longevity and the opportunity to use my

knowledge and experience to provide excellent patient care with outstanding job performance.

EMPLOYMENT HISTORY

Encore Rehabilitation Services, Farmington Hills, MI

03/2010 12/2010 Administrative Assistant

Delivered administrative support to the Regional Vice President, Therapy Program Managers and physical,

occupational and speech therapy staff from 12 skilled nursing facilities. Scheduled, coordinated and prepared

materials for Divisional meetings. Completed mileage, travel and expense reports; reconciled company credit

card statements; coordinated travel arrangements for out of state meetings/conferences. Verified and approved

payroll registers, corrected overtime and general errors. Maintained spreadsheets, databases, and team member

reports retrieving information from three separate systems. Completed status change forms to process

separations, promotions, and salary changes. Prepared new hire paperwork and tax documentation.

Samuel Rosemberg, MD, Novi, MI

07/2009 03/2010 Medical Receptionist

General reception duties including answering phones, scheduling appointments and surgeries; verified

insurance; coordinated referrals; ordered office and medical supplies; called in new prescriptions and

prescription refills; prepared patient charts with appropriate paperwork for new and current patient's

appointments; collected copays and account balances. Assisted Physician in various tests and procedures. Filed

and consolidated current and previous medical records.

Quicken Loans, Southfield, MI

01/2007 01/2008 Administrative Assistant

Provided administrative support to the Regional Vice President including processing and distributing internal and

external correspondence; managed calendars; coordinated logistics and prepared materials for meetings and

conference calls including Power Point presentations, audio/visual needs, copying and binding of reports;

interacted and maintained a positive working relationship among all levels of internal team members and outside

clients; organized and maintained paper documents and electronic files; created and updated spreadsheets and

databases; created, revised and edited written material as needed; completed expense reports and reconciled

credit card statements; performed other duties and special projects, as directed.

University of Michigan Health Systems, Ann Arbor, MI

09/2006 01/2007 Patient Services Assistant (Temporary Position)

Provided clerical and administrative support to the Department of Radiology; obtained, read and interpreted

physician orders; tracked incoming x ray films; prepared patients for exams and procedures; triaged incoming

calls to appropriate faculty; coordinated, arranged and distributed daily schedules and prepared appropriate

documentation; coordinated patient appointments and treatment plans with outside departments and clinics.

Orthopedic Institute of Michigan, Livonia, MI

02/2004 03/2006 Medical Office Assistant/Physical Therapy Technician

Trained and supervised staff of four. Responsible for patient and staffing schedules; assisted Clinic Director with

administrative duties including verifying patient insurance; answering multi line phone; scheduling therapy visits;

entered daily account receivable charges; obtained workers compensation and auto insurance treatment

authorizations. Assisted clinicians with patient flow and care including electric stimulation, ultrasounds,

preparation and application of hot packs, assisting patient with exercises, demonstrating home exercise

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programs, cleaning patient treatment areas, and maintaining treatment and office equipment.

University of Michigan Health Systems, Ann Arbor, MI

07/2000 08/2002 Secretary, Trauma Burn Center

Provided highly responsible administrative and support to the Division Chief of Trauma, Burn, and Emergency

Surgery and the Assistant Dean of Academic Business Development; scheduled meetings at the highest levels

of the University's administration; supervised participation in treating patients, interpreting physician written

orders, communication between multiple hospital departments, medical photography from ER to trauma center.

Assist family members with progress updates, hospital amenities, directions. Coordinated schedules of visiting

recruits; assisted in resident training activities and rotations; screened, prioritized and/or responded to

correspondence or triaged matters to appropriate individuals; provided support to the Center for Health Care

Economics. Trained and coordinated schedules of Divisional secretaries; coordinated legal matters (subpoenas,

depositions, hearings).

EDUCATION

lor’s Degree in Health Management

ated graduation date of May 2015

Relevant courses include Computer Information Technology, Medical Terminology, Healthcare Basics,

Psychology, Biology, Healthcare Finance

oft Word Specialist

orizons Training Facility

sfully passed Microsoft Word testing and training sessions

SKILLS AND ABILITIES

• Proficient in several computer programs such as Microsoft Word, Excel, Outlook, PowerPoint, Access, as

well as multiple Internet and E mail programs.

• Familiar with Medicare, Blue Cross Blue Shield, other commercial and third party insurance providers,

including worker’s compensation and automobile insurances.

• Experience in obtaining referrals, treatment authorizations, investigating unpaid claims and rejections

electronically or via telephone.

• Extensive knowledge of use and maintenance of office equipment such as multi line telephones, printers,

copiers, fax machines, binding machines, and postage meters.

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