Customer Service High School

Wayne W. Grant *** Washington Avenue

Roosevelt, NY 11575

516-***-****

Experience: Verizon – Garden City, NY – February 25, 1991 – May 24, 2014

*Directory Assistance Operator February 1991 – August 1999

Provided information for business and residential customers, names addresses and telephone numbers

Customer Service Administrator August 1999 – May 24, 2014

*Trouble shooting, problem solving, testing phone lines for residential and business customers.

Providing information to dispatchers repair technicians.

Knowledge of the following systems: ICAD, Coffee, Micro Soft, Outlook Sametime.

Education: South Shore High School – G.E.D. 1974-1977

Kings Borough Community College 1979-1981

Seattle OIC – Seattle, Washington 1986

United States Navy - Aviation Boatswainmate -1982-1984

Awards: Certificate for Perfect Attendance: January –December, 2013