Customer Service High School

Location:

Posted:

March 27, 2015

GAIL WITHERSPOON

***************@*****.***

SUMMARY:

A highly motivated professional with experience in Administrative and Customer Service

support. Detailed-oriented and experience multitasking in a fast-paced environments. Have

the ability to work independently and in collaborative teams.

SKILLS:

Microsoft Word, Excel, Typing, Filing, Customer Service, Cashiering, Data Entry Input, General

office Procedures

EXPERIENCE:

Receptionist 7/2013-01/2015

K&G Auto Detailing, Catonsville Maryland

• Customer Service, Cash Transactions

• Answered Phones, Ordered Supplies

Administrative Clerk 11/2006-3/2013

Toyota Financial Company, Owings Mills, Maryland

• Cancelled warranty products listed on contracts for vehicles that were repossessed, total loss,

voluntarily surrendered, etc.

• Communicated with Insurance Companies and Dealers on a daily basis to verify and request

information in order to process accounts.

• Researched and updated customers account information, using programs such as STARS & HOST

database system

• Responded quickly to customer inquiries for an extension or due date change on their accounts.

• Processed paid in full accounts and sent titles to customers.

Reverse Logistics 1/1996-10/2006

Target Corporation, Owings Mills, Maryland

• Processed and shipped large quantities of merchandise weekly.

• Interacted with vendors daily processing and controlling their merchandise entering the building.

• Processed merchandise to be donated to Goodwill and product shipped to our Recycled Program

weekly.

• Used a handheld terminal and warehouse machinery to process, stock, and pull merchandise.

• Maintained statistics and numbers for merchandise and organized and filed all paperwork.

• Customer service and cashiering.

EDUCATION:

Business Program Catonsville College Catonsville, MD

Business Frederick Douglass High School Baltimore, MD