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Administrative Assistant Customer Service

Location:
Los Angeles, CA
Salary:
$16.00 Hourly
Posted:
March 27, 2015

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Resume:

JAVIER M. SANCHEZ

**** ******** ******, *** *******, CA 90037 626-***-**** acow04@r.postjobfree.com

EXPERIENCED ADMINISTRATIVE OR EXECUTIVE ASSISTANT or OFFICE MANAGER

OBJECTIVE

Seeking an interview for the position of Executive Assistant or Administrative Assistant where my organization and

communication skills will increase the executive's ability to manage key affairs without delay.

PROFESSIONAL SUMMARY

● 18+ years' administrative work experience providing administrative support for executive-level staff, including coordinating

complex travel arrangements and schedules. Experienced in meeting scheduling and managing an executive's calendar.

Ability to handle multiple projects simultaneously in a fast-paced environment with little or no direct supervision.

● Confidently work and communicate with a diverse group of people, including board of directors, external partners, vendors

and staff. Meticulous attention to detail at all levels of work, with a high degree of accuracy. High degree of initiative and

independent judgment, with the ability to anticipate problems and needs, problem-solving and act independently.

● Strong customer service skills, including responsiveness and a pleasant phone and email presence. Bilingual; English/Spanish

with ability to translate. Strong oral and written communication skills, demonstrating diplomacy and the ability to form

positive working relationships with a diverse constituency primarily through phone and E-mail.

● Proficient with technology, with high proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Photoshop and Adobe

Acrobat. Comfortable learning new software and technologies.

COMPUTER SKILLS

IC3 Certified in: Word, Excel, PowerPoint, Adobe Acrobat & Outlook

Quark Express 5 Photoshop 5 QuickBooks PC & Mac proficient

EMPLOYMENT HISTORY

SHERMAN AUTO CENTER – Canoga Park, CA

Office Manager/Administrative Assistant Aug. 2010 – Aug. 2014

Interacted with customers regarding repairs needed; estimated and negotiated repair costs. Worked multi-line phone system,

created and maintained files and scheduled appointments. Created invoices and tracked inventory using QuickBooks. Ordered

automotive parts, scanned documents for storage, created database for returning customers and transported clients to their

destinations.

CRUNCHIES FOOD COMPANY – Agoura Hills, CA

Executive Assistant to President Feb. 2009 – June 2010

Compiled and presented information/reports regarding staffing, sales planning, and scheduling. Initiated travel arrangements for

president and partners, rented cars and hotels. Created Excel spreadsheets and PowerPoint presentations for potential investors.

Arranged and coordinated off-site presentations. Greeted customers, answered questions and provided sales support. Ability to

set priorities and organize time to see projects through to successful completion and ensure projects are not lost or forgotten as

new needs emerge.

CTS CORPORATION – Moorpark, CA

Administrative Assistant to Vice President June 2007 – Feb. 2009

Assisted supervisor with special Excel and PowerPoint projects. Trained new hires, answered phones, routed calls, took

messages, faxed, copied and filed reports. Ability to set priorities and organize time to see projects through to successful

completion and ensure projects are not lost or forgotten as new needs emerge. Greeted and directed customers to their

destinations and provided general information.

SONY PICTURES – Culver City, CA

Executive Assistant to Vice President March 2003 – May 2007

Facilitated focus groups for TV research. Generated daily Nielsen rating reports and distributed them to executives and

producers. Conducted Focus Groups. Created excel spreadsheets showing Nielsen ratings for various TV programs,

recommended TV shows for distribution. Booked travel arrangements for vice president and other executives, rented cars and

hotels. Produced presentations in PowerPoint for potential clients to acquire TV programs for re-runs. General clerical duties.

EDUCATION

Los Angeles Trade Tech – Los Angeles, CA AA Degree/General Studies

BelmontAdultSchool IC3 Certification

References Available Upon Request



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