Training Assistant

Charles Simms

*** **** **** ****** ********, New York 11226 718-***-****

Charlessimms8@gmail.c

om

Qualifications

• 2 years’ experience in case management and 16 years’ experience as a supervisor in both clinical and

vocational setting.

• Experienced servicing special populations including homeless, substance abuse, psychiatric, HIV/AIDS. Ex-

offenders, adult women for 1 year and adult men for 17 years.

• Familiarity with Department of Homeless Services.

• Excellent organizational, interpersonal and communication skills.

Professional Experience

Volunteers of America, Wards Island, New York 10035 12/1999 – 10/2014

Shift Supervisor

• Supervised 5 Client Care Workers providing direction and leadership and conducted bi-weekly and quarterly

staff performance evaluations.

• Conducted Intakes and Psycho-socials on new arrivals, researched and tracked clients in CARES to determine

eligibility for services.

• Conducted monthly Fire Drills ensuring all clients and staff attended.

• Completed monthly reports on client’s statistics and nightly census reports, informing Department of

Homeless Services of the census nightly.

• Ran the facility conducting rounds regularly in the absence of director ensuring the safety of clients and staff.

Volunteers of America, Wards Island, New York 10035 9/1999 – 12/1999

Assistant Team Leader for Intake

• Supervised 5 Team Members providing direction and leadership, as well as conducted bi-weekly and

quarterly staff performance evaluations within the intake department.

• Authorized, researched and tracked clients approved for shelter services in SCIMS.

• Provided counseling and referrals to various medical, financial, psychiatric, educational and vocational

services.

• Strictly enforced rules and regulations of the shelter among clients and staff providing crisis intervention.

2/1996 – 9/1999

Volunteers of America, Wards Island, New York 10035

Assistant Team Leader for Work Experience Program

• Supervised 20 Team Members within a vocationally focused training and work experience program for

homeless men.

• Assessed and interviewed clients referred to the program by case managers.

• Provided case management for 15-20 clients providing counseling, intervention, evaluation and support

throughout the 1-year training.

• Developed and facilitated individual and group counseling surrounding interviewing techniques, job readiness

skills, activities of daily living skills, goal setting and career and employment exploration.

Education

College of New Rochelle, New York 9/1993 – 6/1997

Bachelor of Arts Degree

Major: Psychology

Certificates/Achievements

Addiction Training Center – Cultural Diversity: Working with Gay/Lesbian/Bisexual/Transgender clients – 1995 – 6

hours of Alcoholism and Substance Abuse training

Certificate of Award Outstanding Achievement in volunteerism – Stein Senior Center – 1996

Brookdale Center on Aging of Hunter College – 1997 – 6 hours of Substance Abuse among the Homeless and Case

Management and Substance Abuse

Moral Reconation Therapy – 1998 – 32 hours of basic training Correctional Counseling, Inc.

Fire Safety Coordinator - 6/2014 – 5/2017

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