Manager Customer Service
Resume:
ANNETTE M. MAHAN
SAN ANTONIO, TEXAS 78216
OBJECTIVE: To obtain a challenging, responsible position with a growing
and respected organization in a field suitable to my
experience, qualifications and abilities.
QUALIFICATIONS:
Possess excellent managerial, communication, customer
service and computer skills. Relates well with peers,
employees and customers in a friendly and professional
manner. Due to excellent communication skills, am able to
work patiently and harmoniously in day to day activities as
in a training capacity.
Ability to learn and implement procedures, as well as
develop, revise and implement new procedures to better
serve the company.
EXPERIENCE:
02/10-Present JPMorgan/Chase (Customer Fullfillment-Deceased
Processing) San Antonio, Texas
Operations Senior Specialist - Process deceased
notifications by reviewing legal documentation, date of
death balances, Monetary Input Transaction System (MITS),
2nd level account closing, verification of money movement,
customer contact. Instrumental in starting up Q-Board team
to encourage employee service and customer experience.
07/09-02/10 JPMorgan/Chase (DCFP) San Antonio, Texas
Fraud Analyst - Analyzed account to verify if valid or
fraud, contacted customer for verification. Received calls
from customers reporting fraud and issued new debit cards.
10/08-07/09 WaMu/JP Morgan San Antonio, Texas
Subpoena Processor - Process standard subpoenas as well as
escalated legal rushes. Involved reviewing subpoena for
documents such as deposits, wires, cancelled checks, etc
and using necessary systems to pull these documents to send
to requestor by specified deadline.
Mar. 07 - Oct. 08 Closing/Funding - Funded home equity loans and
shipped funds to customers
Apr. 06-Dec. 06 La Quinta San Antonio, Texas
Reservation Sales Agent - Duties include assisting guests
with information on hotels throughout the United States as
well as securing reservations for guests at requested
properties.
Reason for leaving: Mass lay-off due to outsourcing to
Canada effective 12/15/06.
Apr. 05-Jan. 06 Firehouse Subs San Antonio, Texas
General Manager - Duties include preparing sandwiches,
weekly inventory, cash register, scheduling, bookkeeping,
weekly and daily supply ordering, payroll, interviewing,
hiring and firing, daily reporting to corporate, and crew
training. Meet monthly with corporate inspectors to review
processes and correct where needed.
Reason for leaving: Personal.
Nov. 04-Mar. 05 nii communications San Antonio, Texas
Provisioner - Duties included provisioning business and
residential local dial tone from another carrier to nii and
insured that orders completed and posted before going to
billing. Also
worked with new installations, installing new lines for
dial tone for businesses and residential. New
installations included verifying addresses, requesting and
or reserving telephone numbers, entering
into system, notifying customer of due date and insuring
order completed and posted before sending to billing.
Reason for leaving: Laid off
Jan. '04 - Nov. 04 Quizno's Subs San Antonio, Texas
Manager - Duties include preparing sandwiches, weekly
inventory, cash register, scheduling, bookkeeping, weekly
and daily supply ordering, payroll, interviewing, hiring
and firing, daily reporting to corporate, and crew
training. Meet monthly with corporate inspectors to review
processes and correct where needed.
Reason for leaving: Store closed.
Oct. '91 - Jan. '03 U.S. Long Distance/LCI/Qwest San Antonio,
Texas
Twelve years of service with Corporation that included
various positions from Order Entry, Account Manager,
Integration Manager for Local Dial Tone, Customer
Activation Manager for Operator Services, Quality Assurance
Manager
Left after 12 years due to company lay-offs.
EDUCATION: Graduate of Ursuline Academy, San Antonio, TX
"Step-By-Step Guide to Supervising Employees", San Antonio,
TX; August 2000.
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