Customer Service Manager

Location:

Posted:

March 25, 2015

MAYRA REYES

929-***-**** **********@*****.***

Objective

Innovative, hardworking and passionate manager with over 10 years of professional experience. Currently

seeking a position with an opportunity to professionally challenge current experience. An opportunity where my

knowledge, resources and experience in conjunction with my desire to meet and exceed company goals and

expectations while contributing to unmatched customer service satisfaction will allow me to become an invaluable

asset to any company.

Experience

Advocacy Manager ABC Route New York, NY 10/2012- Present

Analyzed issues and developed strategies for child daycare

Trained,strengthened and directs child learning programs

Generates strong advocacy for competitive field

Assistant Manager TRYP Wyndham Hotel New York, NY 11/2012 – 07/2013

Directed an opening team.

Oversee with Hotel set up, coaches and influences hotel décor

Prepares/examines Room Attendant daily duties

Ensured rooms were inspected for quality control

Meet goals with guest satisfaction

Ensured Hotel cleanliness was up to standard and resolved service related problems.

Gave my team sensitive and supportive feedback

Negotiated and resolved differences.

Developed strategies that would motivate others.

Front Desk Receptionist Atlantic Stars New York, NY 07/2000 – 10/2012

Coaches/ overseas an opening team

Trained Housekeeping staff on departmental standards

Responsible for reservations accommodations

Established guest satisfaction to meet goals

Concierge/Guest Relations Habitat Hotel New York, NY 08/1999 – 06/2000

Negotiated and examined reservations.

Motivated and provided well thought critiques.

Knowledge of hotel services, local events and venues.

Hispanic Coordinator Coalition for children New York, NY 07/1997 – 07/1999

Advocate for children with special needs.

Worked in partnership with multiple Adoption agencies

Place children of special needs with permanent homes

Education:

Boricua College: 3755 Broadway, New York, NY 10032

Bachelor of Science: Human Services (National Honor Roll)