Customer Service Medical

Sheetal Gautam

*** ****** **.

ROSEVILLE, CA ****7

Cell# 916-***-****

**********@*****.***

OBJECTIVE:

To obtain a Long Term Position as Customer Service Representative.

* *********:

* ***lan College Sacramento, CA 6/2007-3/2008

Medical Office Specialist (Certificate)

Humphreys College Modesto, CA 1/2003-12/2005

Executive Office Administrative

3 PROFESSIONAL SKILLS:

- Insurance Billing - ICD-9/ CPT Coding - Appointment

Scheduling

- Medical Records Mgmt. - Medical Office Software - Mail Management

- HIPAA Regulations - Bookkeeping - Patient Charting

- Claims Processing - OSHA Regulations - MS Excel/Word

- 50 wpm/9,000kps

EMPLOYMENT HISTORY

Stay-At- Home Mom Roseville, Ca 12/2008-

present

Kelly service-HealthNet Federal Rancho Cordova, CA 03/07/2011-6/7/2011

Intake representative

I processed claims for patients seeking services such as doctor or specialist visits and for medical

procedures. I also performed data entry tasks as required, epic program, CMS-1500 program.

Kelly Service-EDS Rancho Cordova, CA 06/9/2008-12/10/2008

Customer service agent

I assisted medical and dental providers by resolving any medical billing issues that they were

experiencing. I also assisted clients by providing correct forms for them to use, verify status on

claims. I also created and maintained customer accounts. Used CMS-1500 program

Us HealthWorks Rocklin, CA 02/08-03/08

Medical Receptionist Externship

I performed various clerical duties such as answering phones, filing, greeting and checking in/out

patients. I also sterilized equipment, followed up on patient’s workers compensation status, and assisted

with other patient paperwork as necessary, program I used was epic.

Orchard Supply Hardware Modesto, CA 12/2000-10/2004

Cashier

I worked in a variety of departments such as customer service, cashier, and I also assisted with cash

management.

References

Kelly Service-Eds Medicare – Alicia Staffing Supervisor Rancho Cordova, Ca 916-***-****

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