Customer Service Human Resources
Resume:
Andrew Woodcock
London, Ontario
********@*****.***
Career Objective
To add value to everything I do and be generous with those I work with
HIGHLIGHTS OF QUALIFICATIONS
• Mature computer skills (specifically Microsoft Word, Excel, and Powerpoint, Outlook)
• Organized, diligent and dedicated with attention to detail and problem solving skills demonstrated in
both academic and professional settings
• Excellent oral and written communication skills including the ability to deal with upset clients, sensitive
and confidential situations in a professional and courteous manner.
CAREER HISTORY
• A wealth of customer service experience in dynamic environments
• Worked in a fast paced, customer oriented work environment at Western Hospitality 2008-2013
• Worked in all areas of food services, liaised with different work units within the hospital
Exam Proctor- Accommodated Exams –University of Western Ontario 2015-Present
• Supervise students registered with Services for Students with Disabilities, who require special
arrangements during tests, quizzes, and examinations
• Preparing examinations depending on individual student needs, managing multiple student rest breaks
and timekeeping issues, being accountable for generating proctor reports for any incidents as
presented
• Deal with inquires raised by candidates and with examination irregularities in accordance with
University policies and procedures. Responsible for contacting individual faculty when necessary
•
Dietary Worker–London Health Sciences Centre 2009-Present
• Worked in the Food Production Centre in Food Services at the Victoria Campus of the LHSC
• Worked as a member of a team to achieve daily and weekly deliverables
• Performed shipping and receiving functions as well as Inventory Management
EDUCATION
B.A. in Sociology
The University of Western Ontario
Human Resources Management Certificate
Fanshawe College
Andrew Woodcock
********@*****.***
Professional Development
COMP 6037 HRIS and Advanced Software Applications
Communications 6019 Advanced Professional Communication
Crucial Conversations
Volunteer/ Extracurricular Experience
London Housing Registry –Housing In-Take Worker 2014-Present
• Connect those experiencing homelessness or at risk of it with vacant listings and other resources as
required, arrange viewings of units, follow-up successful referrals, maintain statistical information for
monthly reports
London Fringe Festival 2012
• Performed in the play “Places We Know” at the London Fringe Festival as “Keith Axelrod” proprietor of
the Lobo General Store
• Was involved in originating and developing the character during the writing and rehearsal process
Unhealthy Relationships Seminar 2009
• Went to various area high schools and facilitated a presentation on unhealthy relationships as well as
discussions surrounding that topic
Canadian Blood Services 2005-2008
• Helped organize Blood Donor Clinics at Sir Frederick Banting Secondary School
• Responsible for sign-up and preparation for the clinic
• Monitored donor’s well-being once they had completed their donation
Salvation Army Food Drive (SCROOGE) 2004-2008
• A member of the Executive Committee at Sir Frederick Banting Secondary School which planned the
events involved with this food drive
• Collected over 35 000 cans during the time period and consistently collected the most amongst
participating area high schools
Kinsmen Club of London 2000-2008
• Tour Guide at the Kinsmen Fanshawe Sugar Bush providing entertaining and informative experiences
to people of all ages on the past and present of maple syrup production in Canada
• Sold tickets for admittance to the London Air Show
• Participated in set-up and running of the Kinsmen Haunted Hayride’s and Haunted House at Bellamere
Farms
• Santa Claus Parade Marshal performed crowd control duties
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