Customer Service Manager
Resume:
Edward Sproule
*** **** **** ****** *********@*********.*** Home: 201-***-****
Elmwood Park, NJ 07407 Cell: 201-***-****
Summary
Solutions-oriented IT Professional with proven hands-on success designing, implementing and
integrating cost-effective, high performance technical solutions to meet challenging business and
educational needs.
Certifications
A+ Service Technician- CompTIA 1998
Network + Certified Professional- CompTIA 2008
Education
Metropolitan Technical Institute- Saddle Brook, NJ; Graduated 1979; Diploma
Qualifications
Solid knowledge of LAN/WAN network administration and support under the Windows
Server 2003, 2008, Windows XP and Windows 7 environments.
Proven expertise in supporting and troubleshooting hardware, software, networking and
wireless issues.
Demonstrated ability to satisfy users through analysis and problem resolution. Recognized
as the “go-to-person” for immediate response and resolution to technical issues.
Organized, take-charge professional with exceptional follow-through abilities and detailed
orientation, able to plan and oversee projects from conception to successful conclusions.
Strong technical background with many years of dedication and experience with a solid
history of delivering outstanding customer service. Genuine commitment to quality and
customer satisfaction.
Professional Experience
Senior IT Support Technician; Lodi School District; Lodi, NJ; 2002-Present
Emphasized hands-on support in all technology areas; Worked closely with school administrators
and staff to solve technology problems. Responsibilities include maintenance, repair and upgrading
of some 1500 plus Dell servers, laptops and desktops. Working knowledge of Windows Operating
systems XP, Vista, Windows 7 and Windows 8. Also worked with the Apple iPad.
Also worked with on a daily basis with Windows Server 2000, 2003, 2008 and 2012. Strong
understanding of Active directory, DHCP and DNS. Setup and configured many 32 and 64 bit
servers in many environments as needed. Directly involved in the migration of network domain
from NT to Windows Server 2003 and configured servers.
Worked with and configured Cisco Catalyst 2960 series, Cisco SGE2010 and Linksys SRW2048
routers and switches utilizing fiber optic and Ethernet configurations.
Strong knowledge of the Smart Tech 600i series SmartBoards and projectors setup, configuration
and maintenance. Designed Tech-Tips for faculty use with Smart Boards.
Trained in the new PARCC testing technology requirements and setup.
Worked with the Genesis Student database system and responsible for exporting student database
lists for use with Follett Destiny library manager and Schedule Star sports game scheduling.
Worked closely with many technical support personnel from Follett, Genesis, Dell, Smart Tech,
Verizon, Microsoft, Bergen Net and many others.
Responsible for performing on-site service for faculty and staff using the Spiceworks ticket system.
Most calls responded to on the same day within hours of received call. Comfortable with traveling
from school to school.
Designed, implemented and configured wireless access plan for the entire Lodi High School in use
to this day.
Designed, setup and implemented the District’s email system using Google Apps for Education
which basically uses the GMAIL web-based interface.
Familiar with the PARCC testing technical requirements.
Self-employed; ACT Computer Services Inc.; Rochelle Park, NJ; 1987-2002
Self-Employed business of a network computer services organization. Managed 4 employees as
technicians and sales people. Responsible for overseeing sales and service of maintenance
contracts for clients, scheduling service calls, maintaining parts ordering and stock.
Service Manager; Aveco Computer Services Inc.; Paramus, NJ; 1980-1987
Managed service dept. of five technicians. Maintained scheduling of service calls for clients.
Responsible for repairs in-house and parts ordering. Directly communicated with clients regarding
status of their repairs.
Contact this candidate