Data Mining Customer

CURRICULUM VITAE

Deepika Sharma

Vipul Greens

Sector 48 Gurgaon,

Mobile: +91-782*******

Email: deepikabsc1992gmail.com

Objective

I am looking for an opportunity in an organization which can provide me enough of scope to utilize my skills

and Knowledge for the growth of the organization as well as my career.

Organizational Experience (2 years)

Zamoona.com (Feb2014 – Present) – As Client Relationship Executive

Handling Inbound & Outbound Customer calls and solve their query over phone and

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chat.

• Handling leads and pass to Agents, Builder and individuals.

• Property posting, Collecting listing, Project Verifications.

• Complete Blended Process in which doing Online Data mining.

• Check Id’s and other necessary Documents.

• 80% Moderation work (Property, Images, Locality, Agent Builder.

• Projects, Users Moderate)

• 20% Calling (Paid listing, Free listing, property collection, Data Collection)

• Provide matching responses to Clients, Builders & Brokers.

Serco Global Services (May 2013 Feb 2014) – As Customer Support Executive

• Handling Incoming as well as outgoing calls and maintaining the call

quality up to mark along with fulfillment of client requirement.

Registration of cards like Debit or Credit Cards and other necessaries documents.

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Provide Complete information to clients related to their Pan Card, ATM Cards, Debit, Credit

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cards.

Qualification

Professional Qualification:

Pursuing MBA (Masters of Business Administration in Human Resource) from IIPS

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Business School affiliated to IGNOU Delhi.

Academic Qualification:

BSc. (2013) from H.P University Shimla, Vallabh Govt.Degree College.

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+2 (2009) from H.P Board of School Education Dharamshala.

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10th (2007) from H.P Board of School Education Dharamshala.

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Utilities:

• Windows 7/ XP, Windows Vista, Window 8, Ms-office

Basic Knowledge of C, Good Knowledge of Internet,

Advanced Diploma in Computer Application.

Professional Skills:

Excellent knowledge of computer fundamentals.

•

• Self motivated

• Ability to convince people

• Positive Thinking

• Can handle pressure

• Open to Learn

Personal Details:

Date of Birth : 11th August 1992

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Father’s Name : Mr. Lekh Raj Sharma

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Gender : Female

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Marital Status : Single

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Nationality : Indian

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Languages Known : English, Hindi

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Date:

Place: Gurgaon (Deepika Sharma)

Contact this candidate