Customer Service Representative

SHEMIKA WILKERSON

*** **** ******, ***. *** Brooklyn, NY 11208

(Tel) 718-***-**** Email:**********@*****.***

PROFESSIONAL EXPERIENCE

FIRST TRANSIT (PARA-TRANSIT), LONG ISLAND CITY, NY

****-****

Customer Service Representative

Handled incoming calls from clients, responded to inquiries, resolved customer problems

Managed customers’ database accounts, performed customer

Verified and processed applications, orders and requests.

Worked with administration- forwarded requests and unresolved issues to proper resource

Communicated and coordinated with internal departments.

Kept records of customer interactions and actions taken

Supplied customers with written responses and information

BOARD OF EDUCATION, BROOKLYN, NY

2006 - 2007

File Clerk

Filed New York City Board of Education Teachers confidential personal records.

Organized and created a seamless filing system

Prepared materials for offsite storage; trained other clerical staff in scanning documents.

Maintained daily productivity log of scanned and indexed documents.

Interfaced with various departments, clients and visitors.

Assisted with other clerical duties

MORTGAGE IT, INC. NEW YORK, NY

2003 - 2004

Junior Auditor

Ensured procedures regarding mortgage loans were being met

Assisted multiple loan officers, handling various mortgage loans

Followed-up with clients to collect all documentation needed for the application.

Reviewed loan applications for completeness of data and accuracy

Interfaced with property appraisers to secure appraisals and risk analysis documentation

Inputted data into database for automated processing of applications.

Worked closely with team members in closing department

SIMPSON THACHER & BARTLETT, NEW YORK, NY

2000 - 2003

Office Clerk

Ensured that incoming inquiries and staff mail was correctly opened and processed

Assisted in the organization of a mail management classification system.

Identified, screened, and prepared files for preservation and disposition

EDUCATION

William H. Maxwell High School, Brooklyn, NEW YORK – 1988-1991

Fashion Arts

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