janitorial,warehouse
Resume:
C LAUDIA D. LESTER
P.O. Box ******
DECATUR, GA. 30036 CELL:
OBJECTIVE:
Seeking a Commercial Credit Collection/Customer Service position.
Offer extensive Supervisor, Customer Service and Collection skills. Also
to obtain a position with growth potential were I could utilize my
managerial and Customer Service and Collection skills with a company
t hat offers career growth opportunities for individuals who demonstrate
P roficiency, professionalism and dedication. I am a competent, reliable
and commit ted professional with a proven record of success in assuming
i ncreased responsibility. I am able to motivate staff and encourage a team
approach; excel in organizational and interpersonal skills, and the ability
to further advance as growth is displayed.
E XPERIENCE:
04/2013-12/13/2014 PARK N FLY PLUS COLLEGE
PARK, GA
DRIVER (SHUTTLE BUS)
Driving passengers from there cars to the airport, and from the airport to
Park n fly plus. Also going to West terminal and international terminal
to pick up and deliver passenger and return to Park n fly plus. Making
sure bus was washed and cleaned everyday and making sure tickets were
on bus.
03/12-04/13 UNEMPLOYED (GEORGIA DEPARTMENT OF LABOR)
SEARCHING FOR WORK DECATUR,
GA
03/2009-03/2012 HZB FINANCIAL SERVICE
FAYETTEVILE, GA
COLLECTION/PAYDAY LOANS (HOMEBASE)
Duties include collecting on payday loans Accounts, setting up payment
a rrangements and processing credit card payments. Also making sure
each account is documented with correct residential and employment
i nformation. Also skip t racing with accurint for updated contact
i nformation also preparing file to be sent for attorney review.
08/2008-12/2008 LAW OFFICE OF ROSS GELFAND
ROSWELL, GA
COLLECTION/CAPITAL ONE
Duties include collecting on 1st party Capital One Accounts commercial
and personal. Also making payments arrangements on balance in full or
settlements in two payments. Working dialer calls setting up secure
payments by check or credit cards in cls system. Making sure each
account is documented with updated residential and employment
i nformation. Also skip t racing for updated contact information and
p reparing file for debtor to be served with a summons.
11/2007-8/2008 TRAUNER, COHEN & THOMAS LAW FIRM
ATLANTA, GA
PRESUIT LEGAL COLLECTION
D uties include working in call canter handling 1st party collection calls for
corporate, personal and medical accounts. Working dialer calls setting up
and securing payments, with credit cards thru Callipay System. Also
notating accounts with updated residential and employment
i nformation. Also worked accounts from Household Bank, Citi financial,
Wells Fargo, Bank of America, America Express, Sun Trust, Rockdale
Medical and Walton County Hospital. Also skip tracing for updated
contact information and place of employment using Lexus Nexus.
AWARDS: Receive bonus several months
Perfect attendance several months
5/2007-11/2007 WEST ASSET MANAGEMENT
NORCROSS, GA
COMMERCIAL COLLECTION
D uties include on 1st party MBNA and Bank of America Commercial
C redit Cards. Offering payment arrangements on balance in full or
offering a settlement to get account resolved in a timely manner. Also
skip t racing the debtor and the business for updated information using
Accurint and Google. Also prepared account for the Final Demand Dept.
A lso reached my monthly budget each month, taking payment by phone
using credit cards or checking accounts, bank wire or Western Union
Payments.
AWARDS: Receive bonus every month
Won several monthly contest as high balance collector
2/2007-5/2007 FIRST PRO/STAFFING
A LPHARETTE, GA
COMMERCIAL COLLECTION FOR WEST ASSET MANAGEMENT
7/2004-2/2007 SUPERIOR ASSET MANAGEMENT
NORCROSS, GA
COLLECTION/TEAM LEAD
Duties include working in call center handling prime 3rd party collection
calls for corporate ATT and Sprint, working dialer, setting up and
securing arrangements on charged off accounts 30-240 days old past due
accounts with post dated checks or credit cards. Also working a file of
200-350 accounts within a 30 day period, maintaining my monthly budget
of 5,500. Utilizing internet to skip trace account, taking payments by
phone from consumer with either a credit card or check and updating file.
A lso t rained new collectors to the department, did second talk offs and
r un department when manager was not available.
AWARDS: Receive bonus every month
2004-PRESENT PERFECT ATTANDANCE
2005-PROMOTED TO TEAM LEAD/SUPERVISOR
10/1995-5/2004 UNITIED PARCEL SERVICE
ATLANTA, GA
DRIVER
-Cover Driver: running full route delivering packages to different
residential and commercial companies from 90-250 stops per day also
making residential and commercial pickups on a time schedule
-Sorter: making sure packages are sorted to correct city and state by zip
codes, keeping volume under control
-Air Driver: delivering packages part-time to different companies by a
committed time
-Clerk: repacking boxes and packages that were damaged through the
system, also shipping and receiving
AWARDS: 1995-2004 SEVERAL MONTHS EMPLOYEE OF THE
M ONTH
1995-2004 PERFECT ATTENDANCE
1999-CHOOSEN FOR THE RETENTION COMMITTEE
6/1990-8/1999 SEARS COMMERCIAL CREDIT
ATLANTA, GA
COMMERCIAL CREDIT COLLECTION/CUSTOMER SERVICE
REPRESENTATIVE
-Contacting business customers concerning 30-120 days past due invoices
and delinquent account
-Reconciling receivables
-Trouble shooting customers complaints
-Liaision between customer, contract sales and account manager
-Product knowledge
- Updating billing information
-Data Ent ry
-30-35 wpm typing
-Windows & accounting Software Knowledge
-Light skip t racing
-Training new collectors on all duties
-Preparing accounts for legal review, 3rd party collection & uncollectible
status
-Researching trade references
-Credit referrals
AWARDS: 1997 CHOOSEN TO DESIGN THE TRAINING MANUAL
1997 SELECTED AS THE MENTOR FOR THE NEW
TRAINEES
1993 CORRESPONDENT OF THE YEAR
1990-1999 CORRESPONDENT OF THE MONTH
SEVERAL MONTHS
1990-1999 PERFECT ATTENDENCE SEVERAL
QUARTERS
10/1996-12/1989 L IONEL PLAYWORLD STONE
M OUNTAIN, GA
DEPT. HEAD OF ELEC./FRONT END SUPERVISOR./CUSTOMER
SERV. REP.
-Dept. Head of Electronic: duties were to make sure dept. was stocked
and cleaned everyday
-Assisting customer checking out, helping customers with purchasing of
d ifferent computers
-Front End Supervisor/Customer Service: making daily deposit,
balancing daily store ledger, approving customer refunds, getting change
for cashiers, making weekly schedules arranging lunches and breaks for
employees
10/1987-3/1988 TOWERS PACKAGE STORE
DORAVILLE, GA
CASHIER & CHECK TELLER
-Cashing company payroll checks that were approved thru the banks,
calling different banks getting new companies approved.
-Assisting customer checking out, writing up purchase orders etc.
2/1981-9/1986 BRANCH ENTERPRISE/DUTY FREE
ATLANTA, GA
ASSISTANT MANAGER
-Assisting overseas purchases tax free, Assisting customers checking out
and boarding Air Planes
-Balancing out cashiers and making deposit at closing, and making
weekly schedules
2/1980-2/1981 SOCIAL SECURITY ADMINISTRATION
ATLANTA, GA
CLERK ASSISTANT
-Calling SSI recipients making sure there living arrangements were the
same processing Social Security number and cards and Social Security
benefits
9/1978-2/1980 GEORGIA MAINTENANCE
ATLANTA, GA
JANITOR
-Cleaning different offices empting trash, cleaning ashtrays, dusting
f urniture and vacuuming f loors
EDUCATION:
7/200 UNIVERSITY OF CALIFORNIA
ATLANTA, GA
B ERKELEY EXTENTION
CERTIFICATION
-Advanced PC Technologies
-Computer of the 21st Century
-Basic Internet
1980-1982 MASEY BUSINESS COLLEGE
ATLANTA, GA
SOME COLLEGE COURSE WORK COMPLETED
1980 D.M. THERRELL H IGH
ATLANTA, GA
DIPLOMA
SKILLS:
JOB RELATED COURSES
-EXCELLENCE IN CUSTOMER SERVICE
-TELEPHONE COURTESY & CUSTOMER SERVICE
-CUSTOMER DISATISFACTION
-YOUR ATTITUDE COUNTS
-PERSONAL TIME MANAGEMENT
-TWELVE STEPS TO SELF I MPROVEMENT
-MANAGING CHANGE AT WORK
-WRITING FOR WORK PLACE SUCCESS
-STRESS THAT MOTIVATES
REFERENCES AVAILABLE UPON REQUEST
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