Customer Service Management

Jennifer McCormick

RR * Box *** Nowata, Oklahoma 74048 918-***-**** ********.*********@****-****.***

Objective

Looking for a contractor or other position allowing for demonstration of organization, communication, and project

management skills proven by 18 years of successful employment.

Profile

Personable business professional with 18 years aviation experience and a successful track record of promotions. Talent

for quickly mastering software/ERP systems – utilize Microsoft and other programs on a routine basis. Tactful with

professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Competent and thrive in deadline-driven

environments.

Skills Summary

Manage Programs

Customer Service

Domestic and International

Contract Research

Sales

Logistics

Inventory Control

General Office Skills

Invoice review

Procurement Summary

Rotables; repair and

Forgings

Domestic and International

Shelf Life Material

purchase purchasing

Expendables / Hardware

General supplies

Commercial aircraft

Asset procurement and

Tooling and supplies

parts

Military aircraft parts

Make-to-print

management

Raw metal stock

Professional Experience

COMMUNICATION

Create and maintain personal and group Access Databases, ensuring full compliance with ITAR regulations

and tight deadlines.

Author professional correspondence to customers and vendors.

Design and execute detailed plans or action items to work with multiple departments.

Conduct meetings to ensure bill of material requirements are being met and scheduled.

Clearly communicate status of projects, parts, and orders to production and management.

Rapidly learn and master varied computer programs; additional training of various Microsoft Office courses.

Beginning level trained in SAP. Appointed lead in training group.

PURCHASING

Oversee buyers, purchases, repairs, loans/borrows.

o Created several process and procedure manuals from high level to transaction details.

Resolve receiving, quality, procurement and accounting issues regularly.

Source/Resource: make-to-print, OEM/MFR, hardware, rotables, assets, equipment, surplus, shelf life, raw

materials.

Buyer for commercial aircraft components and military aircraft repairs (F/A-18).

Experience comes from 121 and 145 Operators, Broker, and Manufacturing.

Accustomed to working with accounting and quality to resolve issues.

ORGANIZATION

Create and maintain databases to work alone or in conjunction with company programs for additional

resources and reporting.

Organize meetings and electronic requests to keep projects on task.

Manage all aspects of day-to-day tasks:

o Purchasing requirements

o Open orders

o Job shortages

Jennifer McCormick

o Item maintenance such as adjusting lead times, price, source

o Continuous development of supplier relationships as well as supply base maintenance

Employment History

WORTHINGTON MRO CENTER - Tulsa, Oklahoma

Director of Materials, 2013 to 2015

THE NORDAM GROUP, INC. – Tulsa, Oklahoma

Senior Military Buyer, 2011 to 2013

FIRST WAVE MRO, INC. – Bristow, Oklahoma

Director of Materials, 2004 to 2011

OMNI AIR INTERNATIONAL – Tulsa, Oklahoma

Purchasing Manager, 2000 to 2001. 2002-2004

AMERICAN AIRLINES – Tulsa, Oklahoma

Purchasing Representative, 1996 to 2000

Education

TULSA COMMUNITY COLLEGE – Tulsa, Oklahoma

Associates, Liberal Arts Degree

1 class to complete degree (MATH)

HASKELL INDIAN NATIONS UNIVERSITY – Lawrence, Kansas

Courses for Associates, Liberal Arts Degree

ROGERS STATE UNIVERSITY – Claremore, Oklahoma

Courses for Associates, Liberal Arts Degree

RR 1 Box 171 Nowata, Oklahoma 74048 918-***-**** ********.*********@****-****.***

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