Customer Service Representative
Resume:
D. Desiree' Middleton
Marietta, GA 30008
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OBJECTIVE:
To obtain a position that is both satisfying and rewarding with an
established company that encourages advancement and further development of
my customer service skills.
PERSONAL STRENGTHS:
Independent thinker; capability to initiate, prioritize and follow through
on tasks to completion without supervision.
Successful in embracing new company procedures, concepts and methods.
SKILLS:
Proficient in the software's including Avaya IP agent, Microsoft Word,
Excel and Outlook.
EXPERIENCE:
Sertec Corporation - Atlanta, GA
Client Care Associate - January 2015 - Present
ServiceCheck Division
Inbound call-center that provides a Crisis Hotline, Employee Hotline, a
Fraud reporting service, and Legal Threat reporting as wells as customer
surveys, customer retention programs and brand loyalty solutions for
multiple retail industries in a full-cycle 24/7 customer service
environment.
ADP - Atlanta, GA
Client Services Representative - October 2005 - July 2014
Tele-Data Representative
Obtained the Fundamental Payroll Certification, 2012
Payroll Specialist that provided resolution to incoming clients regarding
ADP's payroll software. Researched and resolved simple to complex problems
regarding the payroll software and payroll calculations. Prepared and
processed federal documents such as; W-2's, Forms 940, 941, the MISC 1099;
as well as Money Movement products, tax filing forms, voluntary and
involuntary deductions. Familiar with working multi-state payrolls,
recordkeeping and other payroll management requirements. Proven ability to
develop and maintain long-lasting relationships with clients. Ensure and
encouraged accurate and timely processing of clients payrolls.
PEOPLE 2.0 GLOBAL, INC. - Atlanta, GA
BLUESTAR STAFFING
ROYAL STAFFING SERVICES
Customer Service Representative - August 2004 - September 2005
Contributed to the Agencies success by demonstrating the ability to
effectively and independently adapt to weekly office environment changes,
while honoring the client's deadlines and meeting their business
expectations.
Answered inbound calls regarding student profile updates, providing grades
and general account assistance and met professional and ethical standard
requirements.
Data-entry clerk position; entered 200 alpha-numeric entries per day; 10-
key at 95% accuracy, updated the clients software with customer
demographics.
Administrator position; required to answer inbound calls, faxes regarding
orders, along with other general office duties.
GMAC Financial Services, Fort Worth, TX
Selectively placed in multiple positions to accrue valuable, broad-based
experiences:
Customer Service Representative (Lease Contracts) August 1998 - June
2004
Collections/ Recovery Agent
Administrator Assistant (Bankruptcy)
Assisted in-bound customer inquiries and/or complaints; reduced loss
through legal collection practices, educated consumers regarding
contractual obligations, approved payment arrangements, provided routine
dealer buy-outs along with customer loan pay-offs; approved deferment
plans, managed credit bureau database updates; skip-traced for relevant
information.
Regulated confrontational situations quickly, negotiate settlements;
created a win-win opportunity for both parties. Demonstrated
professionalism and the ability to perform in a high-stress call-center
while participating avidly in goal-driven incentives.
EDUCATION & CERTIFICATION:
American Payroll Association - Marietta, GA, USA April 2013
Fundamental of Payroll Certification (FPC)
Lincoln College of Technology - Marietta, GA, USA November 2010 -
July 2012 Associate of Applied Science Degree
Contact this candidate