Management Manager

Erica Terrana

**-** ***** ****** 917-***-****

Queens Village, New York 11427 *****.*******@*****.***

Education: ADELPHI UNIVERSITY, Garden City, New York: MSW, August 2014

DOWLING COLLEGE, Oakdale, New York: BA in Psychology (Minor: Special Education), January 2007

Honors: Dean’s List

Social Work PROJECT REAL, Freeport, New York

Experience: Resident Counselor, April 2014-Present

Develop individual service plans and monitor plan objectives

Meet with clients face-to-face three times on a weekly basis

Document client progress and all collateral contacts via A.W.A.R.D.S. electronic program

Teach and assist clients in activities of daily living and monitor medication

Provide counseling, behavioral interventions, and crisis management services

Assist with case management and follow-up services

Attend ongoing continuing education trainings

Collaborate with treatment team and attend case conferences on a quarterly basis

SILVERCREST CENTER FOR NURSING AND REHABILITATION, Briarwood, New York

NEW YORK HOSPITAL QUEENS, Flushing, New York

Social Work Intern, September 2013-August 2014

Conducted intakes for new admissions

Co-facilitated support groups for caregivers of loved ones with Dementia and/or on hospice

Provided informal counseling and support to a caseload of six residents

Assisted in miscellaneous tasks that supports the operations of the Social Services Department

NEW FRONTIERS IN TBI, Manhattan, New York

Independent Living Skills Trainer, February 2013-April 2014

Fostered independent functioning in all Activities of Daily Living for participants with a Traumatic Brain Injury

Provided support and encouragement through life transitions

Accompanied participants to appointments and assisted in service coordination

Maintained progress notes weekly, summaries monthly, and service plans bi-annually

Attended team meetings bi-annually for participant

HEMPSTEAD HIGH SCHOOL, Hempstead, New York

Social Work Intern, September 2012-June 2013

Provided informal counseling and supportive services to a caseload of 10 at-risk students

Planned, coordinated, and co-facilitated group therapy sessions in anger management and stress reduction

Assisted in the coordination of major monthly events such as Women’s History Month and Job Fair

Coordinated disaster relief services from Super storm Sandy and massive fires that created homelessness

Provided crisis intervention and mediation

Assisted in completing scholarship and youth job applications

Served as a liaison between teachers/administrators and students

Participated in parent teacher meetings and conferences

Conducted psycho-social interviews assessments and provided referrals to external agencies for services

SUTTON GARDENS ASSISTED LIVING, Flushing, New York

Weekend Case Planner, June 2012-March 2013

Updated and maintained residents’ progress notes on a weekly basis

Developed initial and annual assessments

Oversaw facility operations over the weekends

Assisted in providing services of daily living to residents who were unable to participate independently

Monitored medications

Collaborated with medical/psychiatric service providers, family and legal guardians to meet resident’s needs

Provided crisis intervention as needed

Conducted spontaneous and scheduled tours/interviews for prospective residents and their families

Ensured the safety of each resident by providing maintenance of security system

Terrana, pg. 2

LIFESPIRE, FAMILY SUPPORT AND CRISIS INTERVENTION, Hollis, New York

Social Work Assistant, August 2010-May 2011

Performed in-home needs assessments for children and adults with MRDD in Queens and Brooklyn

Reviewed available services, made appropriate linkages and referrals, and followed up to ensure that services

were ultimately provided

Maintained clients’ files, documenting all contact and behavioral improvement

Attended and participated in weekly parent meetings in an affiliated school to promote program’s services

Provided case management services to adult clients residing in an independent residence

Assisted clients in achieving activities of daily living, including cooking, money management, hygiene,

medication management and wellness

COMUNILIFE, BRONX SUPPORTED HOUSING PROGRAM, Bronx, New York

Case Manager, May 2010-August 2010

Assisted clients with severe and persistent mental illnesses in obtaining services and securing housing

Conducted apartment inspections, facilitated moving arrangements, and helped clients obtain basic needs

Served as a liaison between agency and clients to request and process rental payments

Assessed client needs, developed service plans, implemented objectives linked to identified goals, and evaluated

progress on a quarterly basis

Scheduled and conducted weekly phone contacts and at least two home visits per month for 16 clients

Requested and reviewed annual psychiatric, psychosocial and physical assessments from treatment providers

Empowered clients in becoming knowledgeable of tenant rights and responsibilities

Provided referrals for community-based services

PROJECT REAL, Massapequa, New York

Senior Counselor, November 2009- April 2010

Resident Counselor, April 2007- November 2009

Provided counseling, behavioral interventions, and crisis management to clients ages 20-62 with mental illness

Planned, evaluated and reviewed individual service plans and goals

Coordinated with case management, followed up on services received and documented client progress

Assisted residents in activities of daily living and supervised clients to ensure their safety

Monitored medications

Attended ongoing mental health training and received certification by the Mental Health Association

Provided orientation and training of new staff

Accompanied residents on recreation outings and travel training exercises

Maintained petty cash account for emergencies, staff reimbursement, and recreational activities

Conducted intake interviews and presented prospective residents to the Admissions Committee

Managed the operations of the Community Residence in the absence of the Program Supervisor

Volunteer THE SAYVILLE PROJECT, Sayville, New York

Experience: Volunteer Case Assistant, February 2006-August 2006

Coordinated group therapy sessions with adults with various mental illness diagnoses

Assisted members with the preparation and serving of meals, along with cleaning and other daily living skills

Accompanied staff and clients on recreational outings to encourage socialization and community integration

Computer Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher and internet research

Skills: Familiar with SPSS software and A.W.A.R.D.S software

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