Customer Service Manager
Resume:
Pamela D. Morris
Scottdale, GA 30079
************@***.***
Objective
Over 7 years' experience as a professional writer and 12 years of
responsible corporate experience as an Executive Administrative
Assistant/Office Manager/Accountant with a proven record of accomplishment
in the areas of accounting, customer relations, scheduling, staff
supervision, and general office operations. Strong organizational abilities
combined with excellent interpersonal, communication, and leadership skills
that allow me to work effectively with other people at all levels.
Professional Summary
Loan/Collection Manager Executive Administrative
Assistant
Customer Service Professional Freelance Writer
Accounting/Bookkeeping Office Manager
Strengths
Major strengths include multi-tasking, strong leadership, excellent
communication/verbal skills, strong team player, attention to detail,
superb work ethics, ability to overcome challenges, execute sound
decisions, exceptional administrative/customer service skills, and a clear
vision to accomplish the company goals and objectives. Accustom to
handling sensitive, confidential records; demonstrate a history of
producing accurate, timely meeting reports; poise and competent with the
ability to easily transcend cultural differences; thrive in deadline-driven
environments; outstanding team-building skills. I am a creative writer who
know you have something important to say, but finding the best way to
convey your message is sometimes a real challenge. When your best ideas
become lost if your message isn't presented in clear and concise format. A
creative writer who will write that best for you. I will work to do the
following:
.Write entertaining articles with your message in mind.
.Increase your ranking with well written keyword rich articles (don't
worry, we do more than just add keywords)! We make sure the article makes
sense!
.Ghost write your publication in your own writing style.
.Add a creative written touch to any sort of written material. Get a
memorable cover letter for your next job, a brochure with sly humor, or any
written work to make your business or cause stand out!
.Give you more reasons why you should hire me.
Education
Liberty University --Maintaining Bachelor in Business, Finance
(Graduate in fall of 2015)
Western International University - Phoenix, AZ
Associate's Degree in Business, Finance 2008
ITT Technical Institute
Accounting Vocational Certification, 2000
Experience
The Boss Lady Mae Show, Atlanta, GA (Part-Time from home)
Executive Administrative Assistant\June 2014-Present
. Research and write/provide the latest topics to be discussed on the
show
. Handle all of Boss Lady Mae's booking, calendar, appearances, and
traveling arrangements.
. Perform all the clerical duties such as answering the main phone line,
sending letters to the show's sponsors, guests, and fans.
. Blogger for the show
Laughing at Leukemia, Inc., Atlanta GA (Part-Time from home)
Assistant Director\January 2013-Present
. Handle the day to day operation as well as making sure our social
media accounts postings are current
. Perform all our bookkeeping duties through QuickBooks
. Handle all the traveling arrangements, schedule meetings, and maintain
the Founder/CEO calendar
. Research and find federal, state, and local grants for the company
. Plan fundraising/benefit gala to raise money for our customers
. Direct interaction with all our customers to ensure all their needs
are met
Hilton World Wide- Carrolton, Texas (work from home)
Customer Service Agent\ July 2010-June 2012 (Part-time)
. Receive inbound calls
. Plan customers' travel by scheduling US and International hotel stays.
. Assist guests by selecting locations to support their staying at
Hilton hotels and resorts.
SBS Consulting Firm LLC-Atlanta GA (work from home)
Executive Administrative Assistant/Accountant February 2009 - December 2011
. Provided direct support to the Owner/CFO.
. Answered the telephone, file, type all the correspondents; maintained
the Owner/CFO calendar/travel arrangements; created the company
newsletters and handled all hiring ads for various positions
. Resolved complaints that regularly require the use of judgment and the
interpretation of policies and procedures.
. Back-up person on invoicing, collection, payroll, accounts receivable
and accounts payable. Performed accounts receivable, collection, and
billing duties on a daily basis.
. Followed through on issues raised by constituents and researched
information as it was requested
Memphis City School- Memphis, Tennessee
Administrative Secretary/September 2006-July 2008
. Scheduled appointments, assisted the supervisor with any problem that
may have occurred, and took messages
. Responsible for balancing the daily incoming funds generated by the
department and then making deposits on a daily basis
. Maintained all record-keeping procedures without error
AAA Cash Fast- Southaven, Mississippi
Loan/Credit Manager/May 2002-August 2006
. Prepared work schedule and work hours for payroll
. Making recommendation for the disposition of the loan
. Set credit limit on new customer accounts, review limits of current
customers and made revisions to their credit limit
. Handle collection on past due accounts
. Made daily deposits once all the receipts have been balanced
. Performed manager reports to send to the home office
Other Experience
Odesk Consultant/June 2012-Present
. Publishing Manager; help client to get their book published through
research and writing to publishing companies; very successful in
helping clients to get their book published
. Research, write E-Books, Blog and articles.
. Accounts Receivable/Collection Specialist; was very successful in
helping clients to collect on past due invoices that were 2 to 3 years
old
. Bookkeeper/Accounting; help clients to get and keep their books
current, track bills and process monthly bill payment, balance
investment and record in QuickBooks, enter new budget annually, keep
record for annual audits and record weekly deposits.
. Virtual Assistant' perform administrative/clerical duties
. Executive Assistant; Provide high-level administrative support by
conducting research, prepare invoices, reports, memos, letters,
financial statement, preparing statistical report, arranging
conference calls, scheduling meeting, Train and supervise lower-level
clerical staff and performing clerical functions such as preparing
correspondence.
Software
Microsoft Word, Excel, PowerPoint, Outlook, Access, QuickBooks, PeopleSoft,
and Oracle
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