Customer Service Manager

MATIAS LAGUNAS

**** **** ******* ******, ******, Texas 76040

Cell: 817-***-**** Email: ********@*********.***

A Bilingual Customer Service/Support Professional with a record of increased responsibility and experience in

credit/collections and dispute investigations. Proficient in prioritizing and completing tasks in a timely manner,

adapt at multitasking to achieve individual and team goals, customer focus on diverse industry experience.

Committed to lifelong learning and professional development.

Microsoft Office Customer Service Data Entry

KEY ATTRIBUTES:

• Excellent interpersonal skills to provide quality customer service to both internal and external customers.

• Strong organizational, management skills and ethical performance.

• Self-motivated with a positive attitude and able to work independently and with minimum supervision.

• Excellent customer service skills

• Coachable and competitive spirit

LANGUAGES: Bilingual /Biliterate in English and Spanish

QUALIFICATIONS:

• Negotiate with customers to resolve deficiency balances after a vehicle has been repossessed,

abandoned or is a total loss

• Document auto debits, settlements, payments in full, recent activities, and conduct research in the Shaw

system

• Consistently exceeded department monthly goals, staying on the top three performers for last 2 yrs.

• Performed desk side training for new hires

• Operates a PC, telephone, and basic collection system programs.

• Adheres to all state and federal regulations regarding collection procedures

• Arranged for debt repayment or establishes repayment schedule based on customers' financial situation.

Receives payments and posts amounts paid to customer accounts.

• Act as a liaison between clients/guests and catering managers.

• Schedule appointments, provide information to potential customers, and/or meeting planners and book

Hospitality events.

• Responsible for the supervision of the set-up team, making sure they deliver proper and timely set-up of

the meeting rooms according to BEO specification, assisting department manager in daily staffing,

planning of scheduled events and acting as manager in his absence.

PROFESSIONAL EXPERIENCE:

St. Matthew Catholic Church Pastoral Assistant Arlington, TX

Santander Non-Collateral Specialist North Richland Hills, TX

Americredit Non-Collateral Specialist Arlington TX

American Airlines Conference Operations Supervisor Fort Worth, TX.

Gaylord Texan Resort In Room Dining/Hospitality Captain Grapevine, TX

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