Ernst & Young Manager

Abdullah Obeid

US Permanent Resident (green card holder)

********@******.***.***

Rochester Hills, Michigan 917-***-****

Executive Summary

Accomplished and integrity-driven professional with senior level international experience, including delivery, coordination and oversight of business consulting services in various industries.

Master of Science in Computer Sciences from The George Washington University. Postgraduate Certificate in Business Administration from Edinburgh Business School. Pursing an MBA. USA, ME and Arab Gulf experience. Certified Project Manager, PMP. Certified Information Systems Auditor, CISA. Demonstrable track record of business acumen and consensus building. Credible leader, well-seasoned, well-spoken, confident and personable.

Key Competencies

Executive Client Relations

Business Development

Project Management

IT Audit and Financial IT Audit

EY Global Audit Methodology (GAM)

ISO 27000 and Internal Controls

Information Security

IT Risk Assessment & Governance

Organization Design

Change Management

Oil and Gas, Telecom and Banking Sector

Employment History

Ernst and Young, Damascus, October 2010- Present

Manager – Advisory Service Line

Developed and maintained influential relationships with top executives and decision makers

Planned and executed business development activities. Actively assessed and presented ways to serve clients adopting account-centric approach and across service offerings

Built and Managed effectively a portfolio of engagements and motivated teams with diverse skills and backgrounds to deliver high quality work products

Managed engagement delivery starting from scoping, budgeting, staffing, negotiating, stakeholder management, delivery management, financial and quality control.

Performed IT Audit for numerous banks, insurances and complex telecommunication providers

Led a compliance initiative for the banking sector pertaining the regulator directions on securing electronic services across all banking delivery channels

Contributed in technology due diligence engagements, risk assessment, information security, vulnerability assessment and change management

Work stream leader for Information Security Management System/ISO27001 implementations and pre-certification audits. Engagements included establishing IS governance, risk management and the development for detailed policies and procedures

Served as the market segment Knowledge Champion to advocate and coach on EY knowledge base, thoughts leadership, researches, tools, methodologies and service delivery enablers

Provided on-the-job coaching and played an active role in counseling and mentoring staff

NCR Corporation, Dubai, June 2009 – September 2010

Head of Project Management - Consultation Services

Managed a team of project managers and subject matter advisors throughout the Gulf

Overlooked the operation of the consultation practice. Controlled team structure, competencies, utilization, contractors and the overall operating cost and profitability

Overlooked the delivery of around 12.5 M$ worth of advisory services, systems and service agreements revenue annually

Delegated to approve bids, statements of work, master agreements, soliciting and managing vendors for high impact and risky projects

NCR Corporation, Dubai, September 2008 – June 2009

Regional Solutions Manager – Middle East and Africa

Reported to the Global Vice President of Solutions and Technology Services as MEA center of expertise representative to localize NCR products and service offerings

In charge of deploying a sophisticated banking product portfolio to the MEA region

Portfolio includes: Online Banking, Mobile Banking, eCommerce, Digital Signage, Electronic Payments, ATM Monitoring and Self Scheduling Software Applications

Advised clients on multichannel interactive eMarketing, campaign management, segmentation, client relationship management, sales and after sales management

Supported business development and regional sales activities. Liaised with back office and product teams for delivery support

Farabi Technology - Microsoft Gold Partner, Dubai, September 2005 - September 2008

Professional Services Manager

Accountable to delivering over 1.5 M$ in Professional Services and Annuity

Led the effort to establishing a consultancy practice and redefining the company business model and identity to become service oriented organization

Managed a team of consultants, developers, sub-contractors, and support engineers

Developed strategic and tactical roadmaps for current and new products and services to aid management in forward planning and committing funds

Wrote and executed detailed statement of work contracts, comprehensive project management plans and technical specification documents

Managed and directed the day-to-day operation for the department

Advised government entities and large establishments on process reengineering, automation, legacy modernization, IT strategy, cyber presence, integration and infrastructure renovation

Selected Engagements

Oman Arab Bank. Advisor and Project Manager. Online Banking and Content Management

National Bank of Kuwait. Advisor and Architect. Financial Transactions Middleware

QueTel Corporation, Herndon, VA, USA 2003-September 2005 Director of Development

Planed and directed the development of QueTel’s product line by establishing processes and facilitating deliveries through engaged technical and personnel leadership

Evaluated products concepts and participated in the company’s vision and strategic planning

Responded to RFPs and developed proposals and contractual engagements

Managed numerous projects and solution implementations from inception to delivery

Contributing in managing delivery channels through vendors and freelancer consultants

Collaborated with partners to build clear integration and product-bundling strategies on both technical and business level

Involved in problem solving, architectural, tools and technology choices as well as the implementation of new features and products

Delivered consultations on compliance with federal and local regulations, data security and safety, process reengineering, business automation and paperless operation

Selected Projects:

Computer Associate –Integration with CA Asset Management and physical assets inventory

Montgomery County Police Department – Advisory on building digital criminal photo repository

For over 15 police departments nationwide – Advisor and Project Manager for implementing criminal evidence management systems

QueTel Corporation, Herndon, VA, USA 2001-2003 Senior Software Engineer

Contributed in the effort to establishing an engineering process and framework to deliver QueTel software products and services on time and budget. Activities included: formulating specification documents, versioning module and system design documents, source code controlling and versioning, managing and analyzing system test plans, measuring and surveying software performance, bug tracking and scheduled patch releases

Collaborated in designing and implementing TraQ Enterprise, QueTel’s 3-tier generic version of evidence and asset tracking solutions

Worked on software packaging and deployment, database tuning, troubleshooting and training for customers onsite and remotely

George Washington University, Washington, DC, USA 2000-2001

Information Specialist

Ashtart LLC, Damascus, Syria 1994-1999

Co-founder, Development Lead

Consulted with clients on best practices to implement ERP and CRM systems

Used Ashtart proprietary IDE to design and implement a customized ERP system

Led the development of inventory tracking and sales statistics software for Nestle-Syria

Assisted in implementing a directional drilling data capturing software for Neyrfor-France

Provided software for Nippon Koei, a consulting firm, for analyzing water consumption

Certification and Selected Professional Training

Certified Project Manager PMP

Certified Information System Auditor CISA

Microsoft Certified Professional MCP

Certified Technology Specialist in Business Process Automation MCTS

Ernst & Young Learning

Yearly advisory learning week

ISO 27001 Implementation

Financial Audit IT Integration

Microsoft

High-end BPM solutions

Microsoft Solution Framework

NCR University

The Business of Banking

Delivering world-class advisory services

Electronic Channel Portfolio

Global PM Methodology

Education

The George Washington University, School of Engineering and Applied Science Master of Science in Computer Sciences, Washington, DC. 2001

Concentration: Software Engineering and Systems GPA 3.95 of 4

Heriot-Watt University, Edinburgh Business School, MBA Program, 2012 Postgraduate Certificate in Business Administration, Pursuing MBA degree

The George Washington University, Business school, Washington, DC Spring 2005

MBA course in entrepreneurship and technology commercialization

Damascus University, School of Electrical Engineering, Damascus, Syria 1992-1998

B.S. in Electronic Engineering

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