Customer Service Manager

Diane Karla T. Cruz

Contact nos: 091*-***-****

Province adress: brgy. Sitio Lazo, Sta.Rita Guiguinto, Bulacan

***********@*****.***

Manila adress : 2805 citibuilders pilapil street pasay city 1300

OBJECTIVES:

• To enhance my knowledge and skills with regards to the profession and have experience that would help to my professional growth in the future.

• To experience the life in business world in able to achieve goals.

EDUCATIONAL ATTAINMENT:

TERTIARY

•

• STI College Balagtas

BS Information Technology (BSIT) 4yr’s Burol 1st Balagtas Bulacan

Graduated-2009-2011

• STI College Balagtas

Diploma in Information Technology (DIT) 2 yr’s

Burol 1st Balagtas Bulacan

Graduated-2007 – 2009

• VOCATIONAL

Shepherds’ College Meycuayan Bulacan (Formly Legaspi College) Cosmetology –Vocational Course

• SECONDARY

Guiguinto National Vocational High School Poblacion Guiguinto Bulacan.

2001 - 2005

TRAININGS AND SEMINARS ATTENDED:

• Operations Orientation of Bayantel Company and Capitol Broadcasting Center

Roosevelt Avenue, Munoz Quezon City

October 9, 2009

• Educational Tour/Team Building Seminar and Outdoor Recreation Activities and National Service Training Program

Batis Aramin Resort Lucban, Quezon

October 10, 2009

•

• STI 15th National Youth Convention

CAMP John Hay, Baguio City

December 2009

• On-the Job Training (OJT)

MIS Municipality of Guiguinto

March 2009

Working Experience:

Hyatt casino Malate manila

Andy tang FINANCER

Vip assistant (Chinesefinancer)

Jan 2014- March 2015

SOLAIRE CLUB CASINO

DOUBLE II-S JUNKET Inc.,

• ROLLER / ROLLING CHIPS, Guest attendant services

1st floor solaire club Paranaque city

June 2013- December 2013

duties & responsibilities -Assist all players with regards to the implementation of the Rolling Program. Serves the customers with their F&B needs.

CASINO FILIPINO SOFITEL PHILIPPINE PLAZA

Success Vine Holdings, Inc.

• Guest Services Attendant / Customer Service

Sofitel 1st floor CCP Complex, Roxas Blvd Pasay City

july 24- December 2012

duties & responsibilities -Assist all players with regards to the implementation of the Rolling Program. Serves the customers with their F&B needs.

ONLINE CASINO PBCOM TOWER MAKATI

Hobby wing Solutions Inc.,

• Shuffler/ (shuffle cards)

10th flr Pbcom Makati 6795 Ayala Avenue corner V.A. Rufino St.

1226 Makati, Philippines

December-March 2013

BDO REMITTANCES/ mercantile store Inc.

SM Baliuag, Mc-Arthur hi-way Dona Remedios, Baliuag, Bulacan.

• Customer Service/payment Bills/ Teller

October- June 2012

Mercury Drugs

TOOLBOX CREATIVES DESIGN, INC.

7389 Bakawan Street, San Antonio Village

Makati City 1203

September 2010- May 2011

• Marketing Officer

Skills:

Ms Office Word, Excel, Access, Power Point

MS Visual Basic 6.0, VB.Net, JAVA, HTML

Flexible willing to try new things

Sales and Marketing

Shuffle cards, Rolling chips,

Can communicate Koreans

PERSONAL INFORMATION:

Age : 23

Date of Birth : May 27, 1989

Place of Birth : Guiguinto, Bulacan

Civil Status : Single

Gender : Female

Height : 5’2 ”

Weight : 105 lbs.

Citizenship : Filipino

Religion : Roman Catholic

Mother’s Name : Guia Cruz

Occupation : House Wife

Father’s Name : Rufino Cruz

Occupation : Vulcanizer

Languages Spoken : English, Tagalog

CHARACTER REFERENCES:

MR. Son Ku

Junket manager

Solaire1st floor casino club

Paranaque city

Mr. Jose Victor Plofino

Human Resources Manager

Sofitel 1st floor CCP Complex, Roxas Blvd Pasay City

Mrs. Juvy Mayor

Branch Manager

Payment Bills / BDO remittance

Baliuag, Bulacan.

Mr. Jessie M. Verano Administrator/Thesis Coordinator STI College Balagtas

Mr. Lutgardo Baltazar

Manager Greenville Hotel

Malolos Bulacan

Mr. Jayson Sagala

MIS Officer

Municipality of Guiguinto Bulacan

Mr. Raoul Ablanida

Marketing Manger

Pasay Road, Arnaiz Makati City.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Diane Karla Traquena Cruz

Applicant’s Signature

Contact this candidate