Customer Service Manager

Shiran Ozal

*** **** *** **, *** B* NY, NY

*****

Cell 347-***-****

E-mail:

************@*****.***

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Objective: In my professional background I have demonstrated excellent

skills and ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency. I have

excellent inter-personal and communication skills as well as computer

capabilities. I have over 4 years experience in office management at senior

level in different environment that require resilience, discipline and hard

work. I have a mature and professional approach to colleagues, customers

and suppliers. I am responsible, fast learner and a great team player. I am

very customer oriented and have excellent communication skills in English

and good problem solving with analytic thinking.

Professional Experience:

2/2012- present: HR &Office admin associate at Viora Inc. - Jersey City,NJ

. Organize and maintain office files and records.

. Answering all incoming calls, emails and re-routing them to relevant

parties.

. Employee document scanning, photocopying and filing.

. General administration duties.

. Operating the various computer systems.

9/2007- present: Shift Manager and Waitress at Olympic Pita- Brooklyn, NY

. Receiving phone calls, orders and events reservations.

. Taking payments from customers via cash, checks and credit cards.

. Entering purchases into a cash register then calculating the total

purchase price.

. Maintaining products inventory.

. Responsible for the accurate and timely allocation of cash.

. Helping to resolve customer complaints.

. Assisting with shelf stacking and sticking prices on items.

. A card holder of NYC health dept.

4/2006 - 8/2007: Bookkeeper/ Receptionist at Hollywood Car Wash, Los

Angeles, California

. Managing payables and receivables accounts.

. Distributing monthly financial reports.

. Performing data entry.

. Answering phones and scheduling appointments.

. Maintaining payroll information.

. Sorting mails, faxes, photocopied documents for service

coordinators.

12/2004-2/2006: Bar tender at "Weitzman 22" Bar, Ness-Ziona, Israel

. Serving wine, beer and cocktails.

. Specializes in wine testing.

. Holding and maintain a full bar.

. Entering purchases into a cash register and collecting money.

. Good spiritual vibe and professional customer service.

9/2002 -9/2004: Coordinator Recruiting - medical corps, Israeli Defense

Force

. Typing and mailing letters to applicants.

. Scheduling appointments.

. Assisting the doctors in performing patient procedures.

. Assisting in reception area and directing applicants to proper

floor.

Education:

. 9/2011-Present: B.A. Psychology,BMCC

. 1999-2002: matriculation certificate, Ben Gurion High School

Israel

Skills:

. Office - Word, Excel, Power Point.

. QuickBooks.

Languages:

Hebrew - mother tongue, English- fluent.

** References available upon request**

Contact this candidate