Customer Service Administrative Assistant

APREL F. VICTOR

702-***-**** Home 410-***-**** Cell

*******.***@*****.***

Education:

. Severna Park High School, Severna Park, Maryland, Graduated

. Anne Arundel Community College, Arnold, Maryland, Dental Assisting

Work Summary:

. 10+ years' experience customer service experience analyzing and

solving customer problems.

. 10+ years' experience in Administrative Assistant duties.

. 20+ years' experience working in an office setting.

. 10+ years' experience working within the Healthcare Industry.

. Proficient using a computer and MS Office.

. 1 year experience with SoftDent.

. 3 months experience with EyeMD.

. 3 months experience with Medical Mastermind

. 20+ years' experience working on administrative, contractual,

procedural and technical issues

. Excellent interpersonal skills

. Excellent communication skills - written, verbal and listening

. People-oriented

. Organizational skills

. Self-motivated

. Detail oriented

. Dedicated to complete customer satisfaction.

Certifications:

. 2007 Dental Assisting 1 - Anne Arundel Community College, Annapolis MD

. 2007 Radiation Technologist - Licensed by Department of Health and

Mental Hygiene, Board of Dental Examiners.

Specialized Training:

. SoftDent

. EyeMD

. Medical Mastermind

. CPR-First Aid

Computer Proficiency:

Software Summary:

Experienced using Microsoft Office 2007/2010, Quick Books, Outlook, Norton

Antivirus, McAfee, and AVG.

Computer Hardware:

Experienced using Compaq, HP, Dell, Toshiba computers and laptops,

printers, copiers,

scanners and mobile phones.

Professional Experience:

La Casa Assisted Living, Md., Administrative Assistant

2013 - 2014

. Answered phones

. Provided office support and assistance to the Director

. Assisted in payroll procedures

. Generated billings and completed financial transactions.

. Maintained inventory, ordered supplies.

. Responded to e-mail and phone inquiries in a helpful and professional

manner.

. Assisted with caring for the residents.

Pier 7 Marina, Edgewater, Md., Office Manager

2011 - 2013

. Provided office support and assistance to the General Manager.

. Performed front desk/receptionist duties.

. Created contracts and reports.

. Invoiced monthly and yearly slip holders with responsibility for

collections.

. Showed and sold prospective slip holders available monthly or yearly

slips.

. Responded to customer inquiries in a helpful and professional manner.

. Closed out and balance daily cash receipts.

. Managed two dockhand employees.

. Dealt effectively with a variety of personalities and situations

requiring tact, judgment and poise.

Center for Vein Restoration, Glenn Dale, Md., Front Desk

2009 - 2010

. Provided front desk administrative support to all doctors, employees

and clients.

. Scheduled appointments and lined up patients for physicians.

. Organized and filed all patients' charts.

. Assisted all offices in their move to a paperless system.

. Assisted patients with medical forms.

. Processed patients' medical insurance.

. EMR software experienced.

Dr. Mairead O'Reilly, Annapolis, Md., Dental Assistant

2008 - 2009

. Supported front desk, answered phones, and scheduled appointments.

. Adjusted braces.

. Prepared patients for dental examinations.

. Sterilized all equipment for procedures.

Plastic Surgery Specialist, Annapolis, Md., Operator

2005 - 2008

. Opened and closed office according to established procedures.

. Maintained inventory and ordered supplies.

. Supported and provided assistance to personnel.

. Generated billings and completed financial transactions.

. Assisted in the preparation of patients for office visits and procedures.

. Organized patient account records.

. Answered a multi-line phone system.

. Scheduled existing and potential clients and provided assistance during

procedures.

Choisser Cabinetmakers, Inc., Annapolis, Md., Office Manager

1989 - 2004

. Opened and closed office according to established procedures.

. Maintained inventory and ordered supplies.

. Generated billings and completed financial transactions.

. Prepared financial documentation for accountant and assisted as

necessary.

. Maintained all accounts payable and receivable; prepared payroll.

. Prepared presentation of cabinet displays to clients and answered

questions as needed.

. Organized and presented account records to company president and

accountant.

. Answered multi-line phone system.

. Scheduled appointments for clients and potential clients.

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