Customer Service Information Technology

Donna M. Alford

**** ****** *** ***, *** Vegas, NV. 89130 702-***-****

*****.*.******@*******.***

Your Name

Address, phone, fax, email

To obtain a position that will enable me to use my strong organizational skills,

Objective educational background, and ability to work well with people.

Sitel corporation- Call Center

Experience 8/2013-present

Answered calls for USAA Billing Dept

Harmon Hospital-Externship for Kaplan college

• Closed charts

• Audit charts

• Filing documents into charts

• Records requests

Accounts Receivables Clerk

05/10-11/12 Red Rock Resort, Las Vegas, NV

Reconcile Hotel Accounts and Credit Card Accounts

Answer Phone calls from guests regarding accounting concerns

Adjust accounts as necessary

Customer service for the department of the hotel

We followed all procedures for the Acct Receivables dept

Reconciliation of accounts could vary from 50-75

Started collection procedures

Substitute Teacher

09/08-05/10 Clark County School District, Las Vegas, NV

Fill in for absent teachers

Teach the students the lesson plan for the day

Front Desk Receptionist/Coordinator

06/05-09/08 Boulevard Dental, Palmdale, CA

Answer phones and schedule appointments

Collect co pays as necessary

Explain and put together treatment plan for patient and explain the

benefits of the treatment

Kaplan College, Las Vegas, NV

Education Presently Enrolled Graduation Date 10/13

Health Information Technology

Associates Degree Earned

References are available on request.

References

Your Name

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