Customer Service Management

LUCIENDA BAXTER

**** ******** *** ***** ****, Hercules, Ca 9 4547

Home: 415-***-**** - *******@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and well-organized Administrative Assistant with solid background in

d ata entry, schedule management and event planning. Administrative professional

offering excellent communication and computer skills. Meets deadlines and works with a

highlevel of multicultural awareness and adaptability. Detail-oriented and driven

ExecutiveAssistant with expertise in problem solving and managing daily office functions.

Highly organized and meticulous Administrative Assistant with experience in corporate

officesettings.

SKILLS

Certified Computer Executive/Office Critical thinking Assistant Report

development

Project planning

Advanced MS Office Suite knowledge Attention to detail

Meeting minutes

Benefits Retirement/Health Insurance Executive presentation development

Team building

Advanced clerical knowledge Workers' compensation knowledge

Business correspondence

Multi-line phone proficiency Filing and data archiving

HIPAA compliance

Quick books expert Quality assurance

Conference planning

Report development

Schedule management

Filing and data archiving

Employee training and development AR/AP Microsoft Excel

CertifiedProofreading Business writing Accurate and detailed Proficient in MS Word, Excel,

PowerPoint, Adobe Acrobat, HRIS, DOS, Windows, MAC Pro, MS Office, Data Entry,

Typing andTen-Key, Linux, Excellent communication skills Results-oriented Dedicated team

playerHIPPA Qualified Report development

WORK HISTORY

12/2014 to 0 3/2015 Quality Assurance Analyst

Delta Dental Insurance – San Francisco, CA

Assuring accuracy of member's records. Reviewing and loading data. Dual screen

0 monitoring. Miscellaneous duties as assigned. Working with Excel, MS Office, Microsoft

9

Word, Proofing member's and provider's records.HIPAA Qualified. Record's keeping. Data

/

Entry.Verified and created claim numbers by communicating with various

2

insurancecompanies. Performed accounts receivable duties including invoicing,

0

1 researching chargebacks, discrepancies and reconciliations.

0

Quality Assurance Specialist

Delta Dental Insurance – San Francisco, CA

Processed accounts receivable and accounts payable.

Contract

Unity Family Services LLC – San Francisco, CA

Quality Assurance Specialist

Safe Guard Tubs – Richmond, CA

0 1/2014 t o Current Contract

Contra Costa County Child Care – Hercules, CA

Executive Assistance

South West Airlines – Alameda, CA

01/2013 to

Executive Assistant

People's Enterprise Accounting – Sacramento, CA

0 1/2013 to

Supported the Human Resources Department in the annual employee review process to

manage performance merit increases.Daily calendar management of CEO and CFO and entire

0 1/2012 to

staff, with Microsoft Office. Handled accounts payable and receivable, prepared bank

deposits, controlledinventory, and maintained equipment and technology. Planned and

0 1/2012 c oordinated PR initiatives, business development events, partner retreats, holiday parties

and more.Completed staff orientation seminars for CEO and CFO, managers,

02/2011 t o Current unionrepresentatives, secretaries and support staff.Managed the CEO's complex and

frequently changing travel arrangements and coordinated Trips.Frequently used word

processing, spreadsheets, database and presentation software.Directed administrative

functions for the directors, principals, consultants and key managers.Developed and

maintained an internal client filing system.

Tactical Telemarketing

Record Keeper

Charles Schwab – San Francisco, CA

Customer Service Representative

Pacific Bell and SBC – San Ramon, CA

Safeway (2007), Safeway (1990-1992), AA Top & Trim. 1990-1992) Make It Public

D esktop Publishing (1991) Share Food Dist. 1988-1990).

Labor Relations Human Resource Associate & Specialist

United States Postal Service – San Francisco, CA

01/2010 to

0 1/1997

01/1995

01/1994 to

1 0/1991 to

Daily data entry, daily calendar management for Senior Human Resource Manager of Labor

Relations and office staff. Working with Retirement and Health Insurance Benefit's,

assisting employees onretirement plans and Open Season Enrollment of Health

Insurance. Creating and issuing employee badges. Provide administrative and business

support to HR mangers and supervisor's and supports other members of the executive

management team. Managed external contacts for Manager and kept track of periodic

communicationneeded for priority contacts, planned and schedule meetings,

teleconferences and travel. Negotiated favorable terms and pricing agreements with resorts,

vendors, caterers andother providers for service at special events. Improved office

efficiency by building a functional and chronological color-coded filing system and

introducing additional time-saving measures. Enhanced communication between HR

department and executive team, fostering a sense of Team work.Compiled and analyzed

congressional reports, budget and fiscal reports. Working with third parties to coordinate

annual auditing activies.Assisted with team building and morale building. Located and

attached appropriate files to incoming correspondence requiring replies. Developed and

maintained an internal client filing system.

09/2010 to 0 2/2015 Executive Assistance

People's Enterprise Accounting and Payroll – Sacramento, CA

Oversaw daily office operations for staff of 10 employee'sComposed and drafted all

outgoing correspondence and reports for managers. Oversaw inventory and office supply

purchases.Complied annual recommendations for end of fiscal year budgets. Liaised with

vendors to order and maintain inventory of office supplies. Processed accounts receivable

and accounts payable.Performed accounts receivable duties including invoicing,

researching chargebacks, discrepancies and reconciliations. Reduced overhead by taking

on more responsibility with creative and administrativeprojects. Supported CFO through

personal document management, calendar organization and collateral preparation for

meetings.Supported CFO through personal document management, calendar organization

andcollateral preparation for meetings. Managed executive calendar and coordinated

weekly project team meetings. Prepared meeting minutes and edited subcontractor

proposals, project punchlist, transmittals and memorandums for organizational support.

EDUCATION

Current AA: C riminalistics

Contra Costa College - San Pablo, Ca.Criminalistics

BA : Business Finance San Francisco State University - San Francisco, Ca.Business Finance

AAS : Business Management San Francisco State University - San Francisco, Ca.Business

Management

Business Certificate in Business Administration : Business and Commerce San Francisco

School Of - San Francisco, Ca.Business and Commerce

M anagement Support

Ensured smooth operations by supporting executive team. Travel Planning

Booked heavy domestic and international travel .

Event Planning Successfully planned and executed corporate meetings, lunches and

special

events for groups of 100+ employees. Training

Responsible for training all new employees to ensure continued quality

ofcustomer service. Vendor Management

Negotiated low vendor rates for office supplies. Computer Proficiency

Created PowerPoint presentations that were successfully used for business

d evelopment. File Management

Prepared monthly reports for records, closed terminated records, completed

final audit of charts and insured that all documentation has been received

and filed.Scheduling

Communicated with patients through phone, fax, email and in person to

s chedule appointments and answer inquiries.

Data Reporting Compiled statistical data, such as patient admissions,

discharges, deaths,

births and types of treatment given.

Monthly Reporting Organized billing and invoice data and prepared accounts

receivable and

expected revenue reports for controllers.

Data Entry Reviewed and updated client correspondence files and scheduling

database.

Human Resources Recorded and filed employee benefit, salary and annual evaluation

information.

CERTIFICATIONS

Typing certification, Secretary Certification, Business Certification

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