Learning / Knowledge / Performance Leadership
Resume:
B ret R Vincent, Ph.D.
***********@*******.***
Profile
Senior Leadership Knowledge Management, Business Architecture, Learning / Training, Organization
(Fortune 100 Level) Development, Quality
Execution National #1 customer satisfaction rating for 6 years, Multiple successful large-scale mergers,
“Greenfield” European processing center, Common sales and service business processes and
platforms, Highest employee satisfaction while meeting goals and budgets
Innovation Founded new disciplines & teams: Business Architecture, Comprehensive Knowledge
Management, Electronic Performance Support Systems (EPSS)
Experience
Microsoft Engagement Areas:
• IT Portfolio Management
Quality & Business Excellence
Knowledge Manager / Sr. Quality
• Global Foundation Services (Datacenters)
Consultant
• Process Simplification *IT Excellence Award
06/2012 – 12/2014
• Risk Management
• Azure (cloud) sales
Bret Vincent Consulting Engagements:
• LPL Financial (April 2011 – April 2012)
01/2008 – 06/2012
• Siemens Energy (2008 - 2010) Lean Manufacturing
Wachovia The Business Architecture Group promoted disciplines which
General Bank Group, Charlotte, NC simplified information technology requirements, mitigated corporate
Business Architecture Director risk, and facilitated a cohesive and customer-centric work
(Senior Vice President) environment for customer-facing representatives.
01/2006 – 01/2008
Key Accomplishments:
• Founder and Director of Business Architecture Group.
• Multichannel Services Initiative to "commonize" sales and
service platforms.
• Divisional knowledge management system for customer-facing
representatives.
Wachovia The Learning & Knowledge Management team supported all contact
General Bank Group, Charlotte, NC centers with a volume of approximately 250 million calls per year.
Learning & Knowledge Management All agent knowledge-related functions were managed by one
Director (Vice President) director.
March 22, 2015 Page 1
Bret R Vincent, Ph.D.
05/2002 - 12/2005
Key Accomplishments:
• Integration of all knowledge functions under one program
management process.
• Consolidation of disparate divisional business processes
into common process.
• Top rated organization in employee engagement.
• Exemplary training execution for 2 major mergers.
Internet learning services e-commerce start-up that supported 23
Login & Learn
non-profit organizations with a potential 2.8 million users. Sold in
Waukesha, WI
2001.
Executive Vice President
06/2000 - 06/2001
Citigroup Responsibilities: Organizational development and training support
Corporate Bank, Tampa, FL for North American and European Operations and Technology
Training & Organization Development divisions within the Global Corporate Bank.
Director (VP) - North America & Key accomplishments: European processing center “Greenfield”
European Operations & Technology implementation, consolidated global contracts, global training
06/1996 - 06/2000 management system, common curricula and governance.
IBM Responsibilities:
• Direct consulting practice, development team, and research
US Education, Thornwood, NY &
Atlanta, GA on EPSS (electronic performance support systems).
Program Manager / Consultant
• Provide ISD consulting and program management to IBM
10/1989 - 06/1996
clients and internal divisions (incl. Ford, Dow Chemical,
IBM Asia-Pacific Lab).
• Program Manager / Designer for cross-corporate training
projects.
Key accomplishments: Initiated EPSS business (IBM Top
Contributor Award), Corporate 6 sigma Lead Designer.
WICAT Systems WICAT Systems produced high-end computer-based training
Raleigh, NC primarily for aerospace and telecommunications industries.
Director / Senior Design Consultant Responsibilities: General Manager for Raleigh, NC Site. Key
04/1988 - 10/1989 accomplishments: successful consulting and project management for
major clients (incl. Northwest Airlines, Air Canada, Northern
Telecom, NASA / Lockheed, ALCOA).
Data General Responsibilities: Manage and promote distributed learning systems.
Milford, MA Key accomplishments: Corporate-wide learning platform (single
Instructional Systems Specialist screen interactive videodisk).
10/1984 - 04/1988
Education
March 22, 2015 Page 2
Bret R Vincent, Ph.D.
2nd Languages: Mandarin Chinese – Conversational
Brigham Young University (1985)
Ph.D. in Instructional Science & Technology
Cross-discipline doctorate in computer Foreign Experience: Taiwan, Australia, Ireland, United Kingdom,
science, statistics and cognitive psychology. Belgium, The Netherlands
Brigham Young University (1982) Competencies: Knowledge Management (KM), Learning /
Bachelor of Arts, Communications / Media Training Management, Business Architecture, Instructional Systems
Design & Evaluation Design (ISD), Business Process Management (BPM), Electronic
Performance Support Systems (EPSS), E-Learning, Computer-
Based Training (CBT), Organizational Development (OD), Human
Capital Management (HCM), Six Sigma / Lean, Operations, Call
Center, Information Technology, Software Development,
Consulting
Linkedin: http://www.linkedin.com/in/bretvincent/
Keywords (for automated search purposes)
Learning Knowledge Management Quality Leadership Operations
Training Taxonomy Six Sigma / Lean Program Management Performance Measurement
Talent Ontology DMAIC Project Management Business Process Management
Organization Development Electronic Performance Support DFSS People Management Risk Management
Systems (EPSS)
Instructional Design Decision Support Voice of the Customer Innovation Change Management
e-Learning Social Networks Facilitate Decision-making Risk-Taking Information Technology
Learning Management Systems Content / Document Management Key Performance Indicators Consulting / Mentoring Software Development
(LMS)
... and raised 6 wonderful children.
March 22, 2015 Page 3
Bret R Vincent, Ph.D.
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