Customer Service High School

MERCEDES FAWNS

PODSTATSKY

THONSERN

**** ********* ****, *** *******, ON, L0L 1T0

705-***-**** ***********@*******.***

Experience

Retail Associate

Oct, 2007 – Nov, 2007

Sandpiper Bridal Bayfield Mall

Up sold apparel, dresses and accessories, restocked, completed orders for alterations and out of

stock products, operated prom dress registry and cleaned the store at the end of the night.

Customer Service Representative

Jul, 2014 – Sept, 2014

HGS Kozlov Mall

Constantly took inbound calls from customers, explained billing issues, completed general informational

adjustments to accounts, identified customer’s needs and opportunities to up sell products and services

to customers, took credit card payments and ran credit checks.

Mercedes Fawns podstatsky thonsern Page 1

Skills

Basic car related mechanics

Microsoft Office Suite application knowledge

Basic concepts of cleaning and sanitization

Analytical

Self motivated

Positive attitude

Good communicator

Coachable

Creative

Committed

Ethical

Independent

Detail orientated

Organized

Understanding of Organizational Behavior

Education

St. Joseph’s High School Small Business Management

Entrepreneurship

June, 2013 High School Diploma Sept, 2013 Present Georgian College

On the Honor Roll for 3 years Graduating on April 20, 2015

References

References available on request

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