Design Management
Resume:
C HR IS HAWKINS UX DESIGNER
Smartsville, CA 95977 (near Sacramento)
******@*****.***
Keywords: Sr. UX Designer, User Experience Designer, UX Consultant, In teraction Designer, Visual
Designer, UCD
PROFESSIONAL SUMMARY
A UX veteran of 14 years my passion is to create products for people that are accessible, intuitive and emotionally satisfying. To achieve this, I apply User-centered design (UCD) best practices, to balance business goals with user needs - particularly important in today's customer-centric landscape. My goal is to collaborate with your team or organization in a way that not only facilitates trust, but produce a great product.
Skills
• Interaction design ( flow charts, mockups, wire frames, interaction/interface behavior
specs/mobile/web)
• Visual Design ( finished product, visual guidelines).
• User research, formal and “lean” (user profiles/personas, task f low analysis, storyboards,
conceptual design)
• Requirements planning (analysis & t ranslation of requirements into effective solutions)
• People Management (4 reports and several contractors)
Domains
• Enterprise: f inancial services, investment management, CMS, Talent management, social
collaboration tools
• Consumer : Retail sites, green communities
• Government : Transportation
Platforms
• Web ( internal apps, cloud-based, SaaS), mobile ( tablet iOS and Android)
T OOLS
Adobe products (Fireworks/PS), OmniGraffle, MAC/PC, general MS tools, Techsmith, GoTo, WebEx, many
others
EDUCATION, CERTIFICATION & TRAINING
• MS in. Human Computer I nteraction, Rensselaer Polytechnic Institute, Troy NY
• BS in Anthropology /Music, Indiana University, Bloomington, I N
• AA Programmer/Analyst, Web Design, Pima College, Tucson, AZ
• In tern (on the job) with InContext Design (originators and authors of Contextual Design )
• Workshop C reating Personas w ith Kim Goodwin, Cooper In teraction Design
• Usability Testing, Stanford University
• Numerous usability tu torials and conferences with Jakob Nielsen, Jared Spool, Luke Wroblewski,
others
WORK EXPERIENCE
Consultant, Sr. UX Designer, Chris Hawkins Consulting, UX Design & Direction, Feb 2013 – ongoing
• Consulting, coaching and UX specifications (conceptual and final interaction, visual) and lean
research, end-end
• Project examples include: Enterprise social collaboration tools, Financial and investment services
Sr. User Interaction Designer, A dvent Software, Investment Management, San Francisco, CA Feb
2014 – present
• Created company's first U I Pattern library
• In teraction Designs for Cloud-based investor management tools, portals and patterns
• Co-created/conducted interviews for new personas, uncovering gaps in user data
Sr. U I Designer, CyberSource, a Visa Company, Payment Processing, Foster City, CA Jan 2012 – Feb 2013
• Created company’s first visual style guide with CSS rebranding guidelines for resellers
• Designed interaction and visuals for signature processor and checkout settings application
• Conducted various types of practical user research
Sr. User interaction Designer, Macadamian Technologies (consultancy/various domains) Feb 2011 – Oct
2011
• Created conceptual design i teration for EHR app, securing second round of funding
• Created iPad mobile app to Broadcast, record and control wireless camera (iPad)
• Designed mobile Android/BB specs for enterprise telephony projects
Director of User Experience, Berkeley Transportation Systems, (govt. contract), Berkeley, CA M ar
2010 – Jan 2011
• Produced first UX research for a traffic engineering web app
• Created new data visualizations designs for state highway administrators and engineers
• Established first documentation on UX process and resources
Sr. User Experience Designer, Dun & Bradstreet, Financial Services, San Mateo, CA J an 2008
– Jan 2010
• Designed/released peer-peer business networking tool for exchanging t rade references (patented)
• Established significant process changes to include more user-centered methods in the development
cycle
• Created company’s first vision document for their new U I Platform Infrastructure, via my hires
Sr. U I Designer / Acting Product Manager, Saba Software, (HCM), Redwood Shores, CA
A ug 2005 – Apr 2007
• Nominated for Employee award for excellence with first six months.
• Acted as co-product manager for several months
• Designed and directed developers for DHTML/Ajax, and Flex web 2.0 prototypes
Lead UI Designer, EMC (Information Management Lifecycle software), Santa Clara, CA Sept
2003 – Aug 2005
• Led research efforts in contextual inqui ry, usability testing and card sorting
• Created new J2EE-based portlet builder
• Redefined via lean research, and re-skinned legacy backup and recovery product
Manager UI Design, Care2.com, Eco-conscious Community portal, Menlo Park, CA J un 2001
– A ug 2003
• Successfully designed first social networking portal
• Created shopping, petitionsite.com, healthy living, eco information, and other Green related
channels
• Doubled membership, won award for "Best New Technology Site" from USA Today, August 2001
Prior to 2001 I was a self-employed web designer while learning more about UX and UI design.
AFFILIATIONS
• Bay Area Computer Human Interaction
• Phi Theta Kappa
• LinkedIn UX professional groups
FAVORITE BOOKS & SITES
• The Inmates are running the Asylum (Alan Cooper)
• The Design of Everyday Things (Donald Norman)
• The Media Equation (B. Reeves & C. Nass)
• Web sites: uie.com, smashingmedia.com, boxesandarrows.com, uxmatters.com, u mag.com, lukew.com
PORTFLIO SAMPLER
• On request.
REFERENCES
• Linkedin.com/in/uigrrl
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