Customer Service Information Technology

ELVIS A. ROSADO

**** ** **** ***., *** *** . Sunrise, Florida, 33351

954-***-****. *********@*****.***

OBJECTIVE

Resourceful, adaptable and ambitious United States Navy veteran, and highly

motivated college student with an Associate's Degree, seeks to secure an

entry-level position in the computer science or information technology

fields, with opportunities for advancement that are based on skill,

extensive training and the willingness to work harder than most in order to

succeed.

PROFILE

. Outstanding technology and computer skills, with extensive training and

knowledge to contribute to any programming or IT team that is customer

service oriented and focused on the future of the rapidly changing

information technology field.

. Excellent interpersonal and customer service skills, with the ability to

build effective, cooperative and productive relationships with clients

and coworkers.

. Bilingual (English and Spanish), with excellent written and verbal

communication skills as well as full, native-speaker fluency in both

languages; able to translate quickly and effectively, enabling non-

English speaking clients to feel understood, comfortable and appreciated.

. Proud and distinguished veteran of the United States Navy, honorably

discharged with an exemplary service record and the rank of E3.

. A team player who is equally capable of working independently with

equally high levels of productivity, accuracy and effectiveness;

pragmatic and focused individual recognized for making seemingly

impossible situations work by effective diagnostics and trouble-shooting;

willing to take initiative to identify and solve problems, finding

solutions that will improve overall employee and project/system

efficiency.

EDUCATION

Broward College; Fort Lauderdale, FL

Major: Information Technology

Associate in Arts Degree

Bachelor's Degree Program Student

EXPERIENCE

UNITED STATES NAVY; Naval Air Station, Atsugi, Japan January 2010 -

January 2012

Aviation Ordnance: as an aviation ordnance, worked on the F/A-18 E/F Super

Hornet, the world's most advanced high-performance strike fighter. Designed

to operate from aircraft carriers and land bases, duties were performed at

sea on flight decks and ashore in hangars, on flight lines at air stations,

or in shops under various environmental conditions; worked closely with

others, and performed physical work and require little supervision.

. Inspected, maintained and repaired F/A-18 Super-Hornet Fighter Jet

mechanical and electrical armament/ordnance systems; serviced aircraft

guns and accessories; stowed, assembled and loaded aviation ammunition

including aerial mines, torpedoes, missiles and rockets.

. Serviced bomb, missile and rocket releasing and launching devices; loaded

supplementary munitions; Assembled, tested and maintained air-launched

guided missiles.

TECHNICAL SUMMARY

SOFTWARE

Microsoft Office Suite Windows 7, 8 . Mac OS . Client Communications

NETWORK

TCP/IP . DNS . DHCP . WINS . Switches . Routers . Firewall . Hubs . VPN .

Wireless 802.x

DEVELOPMENT

C++ . Python

VBscript . Jscript Dreamweaver

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