Banking
Resume:
Mohammed Irfan Ansari
Near Hanuman Mandir
Noida 201301
Mb: +918*********
Email - *****.*********@*****.***
Specialization: Marketing & Human Resource
Career Objective: To contribute to the organization's growth by
continuously utilizing my skills & abilities in order to achieve the
organizational objectives, along with my personal goals.
Education:
M.B.A College of Science & U.P.
Technical 2007-2009 64.39%
Engineering, Jhansi University
B.Sc Bipin Bihari Degree
Bundelkhand 2004-2007 57.85%
(Biology) College, Jhansi
University
HSC Gyan Sthaly Public
Allahabad Board 2002-2004 59%
(Science) School, Jhansi
SSC Bhagwati Gyan
Allahabad Board 2002 53.80%
Mandir, Jhansi
Project Details:
Company: IMRB International, Indore
Project Title: To conduct market survey as per the Clients requirement.
Details:
. Job entailed working under the field controller as a
Freelancer.
. Conducted interviews with the corporate respondents
like Branch Managers, Marketing Managers etc.
. Collected data through market research as per the
clients requirement.
Duration: Two months
Achievement: Successfully completed 5 major assignments of clients
like LG, ITC, Airtel, Dainik
Bhaskar & AIMA, against payment of agreed fees
in a short span of 2 months.
Winter Research Project Details:
Project Title: Comparative study of Buying Behavior of Hero Honda &
Bajaj Customers
Details:
1. Research entailed conducting market research about
buying behavior of customers
1. Conducted interviews with the respondents on the basis
of the questionnaire prepared.
1. Collected data through market research as per the
requirement
Duration: Two months
Work Experience:
Company: Worked with, Barclays Shared Services, Noida
Job Title: Process Advisor (Business Analyst)
Work Description:
1. Was responsible for providing resolutions to the customer's
queries related to their credit card accounts.
1. Managing credit card accounts for the customers.
2. Cross selling & up-selling of related products, like CPP & IPA
Insurance
3. Arranging refunds wherever required, after investigating the
account.
4. De-escalating complaint, close them at FPOC & providing the
best resolution available.
5. Escalating severe Complaints to U.K Helpdesk to be resolved
ASAP.
1. Maintain excellent documentation with the company's on-line
system & update the accounts with correct information for
future reference.
2. Responsible for training new joinees in achieving sales target
3. Mentoring the new joinees to develop selling skills.
4. Retain customers who wished to close the account with
Barclaycard.
Duration:
12th Dec 2013 - 31st Oct 2014 (
Rejoined)
15th Sep 2011- 31st May 2013
Achievements: Got to work as a floor support for new advisors
within a short span of 5 months
Received a STAR AWARD from On-shore for
maintaining 7 NPS Promoters -
All Perfect 10's in a row in one month.
56 NPS for March 2014 & 100 NPS (Perfect
10's) for April till October 2014
Company: Worked with Wipro, Delhi
Job Title: Sr. Associate (Technical Support Associate)
Work Description:
1. Attend calls in Kodak All in One Printers Technical Support (US
Process)
2. Assist Customers in troubleshooting through online Chat & Emails.
3. Provide Customer with relevant answers to their queries regarding the
functionality
of the AiO Printers & troubleshoot the technical issues of
the printer.
4. Take Training sessions for new batches on the floor.
Duration: 6th July 2009- 4th March 2011
Achievements: Promoted to a premium queue with L2 empowerments.
Computer Skills:
Operating System: Windows XP, Vista,7,8 & Macintosh.
Packages Known : MS Office (Word, Power Point, Excel, Access)
Extra Curricular Activities:
1. Actively participated In College Sports and Cultural
Activities.
1. Received 100% Attendance award in M.B.A
1. Member of the winning team of Management Fiesta - 2008 in
MBA
1. Undergone one day outbound training program named Let's Get
Effective organized by STEP Consultants Pvt Ltd
1. Attended a Conference titled "Global Recession - Its impact
on Business"
Personal Details:
Date of Birth: 19/05/1986
Marital Status: Married
Strengths:
. Excellent Communication Skills
. Excellent Interpersonal Skills
. Self determination headed with confidence
. Highly Interactive & Adaptive
. Hard working, Disciplined & Committed
Date:
Place:
Mohammed Irfan Ansari
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