Customer Service Assistant
Resume:
VANAYSHA BROWN
● CELL: 917-***-**** ● EMAIL: *****.********@*****.***
AREA O F EXPERT ISE
• • •
Typing: 60 WPM Office Excellent Written and Verbal
Administration Skills
• • •
Microsoft Office 2007 Outlook Executive Support
• • •
Customer Service and Highly Motivated Multi-line Phone Operations
Relations
• • Event Coordination •
Problem Solver Team Player
E D UCAT IO N
MONROE COLLEGE, BRONX, NY APRIL 2010
BACHELOR’S DEGREE IN CRIMINAL JUSTICE
E XPER I ENCE
ACE GROUP INSURANCE, NEW YORK, NY
6/13- PRESENT
RECEPTIONIST
• HELPED ASSIST TOP EXECUTIVES WITH TASKS
• HEAD OF THE MAIN FLOOR RECEPTION
• ANSWERED MULTI-LINE TELEPHONE SYSTEM
• SCHEDULED MEETING PLANNER AND VIDEO CONFERENCING
FEDERAL DEFENDERS (TEMPORARY), BROOKLYN, NY 04/13 6/13
Receptionist
• Answering multi-line telephone system
• Transferring calls to Attorneys and Paralegals
• Meeting and greeting all clients in a professional manner
• Faxed documents to other offices
• Signing for incoming mail deliveries
PROMETRIC TESTING CENTER, NEW YORK, NY 07/11 03/13
Testing Center Administrator
• Answered multi-line telephone system
• Greeted and directed testing candidates
VANAYSHA BROWN
● CELL: 917-***-**** ● EMAIL: *****.********@*****.***
• Checked in and proctored all testing candidates
• Gathered and prepared materials for candidates
• Wrote descriptive center problem reports when there was an issue
• Completed and passed IRS screening.
STARBUCKS COFFEE COMPANY, NEW YORK, NY 11/07 02/09
Cashier and Stock Clerk
• Changed cash register handling process
• Kept work area clean by maintain appropriate cleaning standards
• Assisted customers with buying decisions when required
• Replenished stock, shelved and prepared stock for display
CHIROPRACTOR’S ASSISTANT, NEW YORK, NY 06/04 08/06
Receptionist and Clerical Associate
• Answered multi-line telephone and direct inquiries
• Met and greeted all clients in a professional manner
• Assisted clients in scheduling medical appointments
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