Customer Service Sales
Resume:
Jarvis E. Mock
***** **** ****** *******, ** ****6
*************@*****.***
OBJECTIVE
Seeking a position relating to bossiness administration where my problem solving skills, sales’ skills, and
organization skills will increase the organization’s profitability.
SUMMARY OF QUALIFICATIONS
• Creative with strong problem solving skills
• Excellent sales skills with emphasis on customer satisfaction and repeat business
• work independently while meeting deadlines
• Proficient in Microsoft Office Suites, Oracle- Banner
EDUCATION
Candidate for the B.B.A. in Management - May 2015
Texas Southern University - Jesse H. Jones School of Business, Houston, Texas
GPA: 3.50/4.00
WORK EXPERIENCE
Texas Southern University - Office of Financial Aid, Houston, Texas
Peer Mentor - January 2013 - Present
• Troubleshoot and provide desktop support for staff, thereby resolving their technical concerns.
• Track and maintain hardware inventory records for computer labs and staff.
• Help Students with Financial Aid Concerns
Guitar Center, Pasadena, Texas
Studio Associate - April 2012 - August 2012
• Managed student and instructor accounts to ensure billing accuracy.
• Prepared on/off-site presentations of services and curriculum.
• Scheduled guitar lessons for instructors and students.
• Sold memberships to clients and conducted tours of the facility.
Hertz, Houston, Texas
Internship - September 2010 - August 2011
• Sold additional services to clients thus meeting daily sales goals $13.00 per rental
• Assisted customer with understanding the vehicle rental process.
• Monitored fleet inventory to limit loss prevention and to ensure vehicle maintenance.
Budget Rent-a-Car, Houston, Texas
Customer Service Associate - May 2009 - June 2010
• Led day-to-day operations in manager’s absence, including meeting sales targets and monitoring
employees
• Picked-up vehicles from other locations and body shops, necessitating integrity regarding vehicle
delivery
VOLUNTEER WORK
Volunteer at Texas South Central Church of God in Christ- 2010;
Volunteered with Houston Independent School District’s Fine Arts Programs - 2004-2008
MEMBERSHIPS
Beta Gamma Sigma
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