Customer Service Sales

KERRI SHANNAN TEAGUE

Home: 479-***-**** - ***********@*****.*** P

ROFESSIONAL

S

UMMARY

Proven performer with many years experience in sales and customer service in the travel industry. Excellent communication skills and product knowledge. Can be counted on to manage projects, coordinate promotions and resolve problems without supervision. Knowledgeable about the travel and tourism industry. S

KILLS

Computer proficient Outstanding social skills

Organized and dependable Strong collaborator W

ORK

H

ISTORY 04/2014 to Current Inhouse Concierge

Wyndham Worldmark – Branson, MO

Handle all concierge duties with enthusiasm including: answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning. Maintain an active presence at the Front Desk. Monitor and announce visitors and control access to the property. 03/2010 to 09/2013Team Lead

Summer Winds Resorts – Branson, MO

Lead a team of 7 entertainment sales representatives in promotions, customer service, sales, and visual merchandizing. Train and motivate sales team in program specific software. Collaborated with management and vendors to ensure the delivery of efficient, high quality service. Created repeat business by developing long-term relationships with regular customers. 07/2007 to 03/2010Estate Administrator

Well's Family Estate – Fayetteville, AR

Managed all probate and administrative duties in a family estate, from initial client meeting to final accounting and distribution. Provided arrangements for appraisals, auctions, and estate taxes. Performed extensive contact with probate court, legal counsel, accountants, and financial institutions. E

DUCATION 2014 Associate of Arts:

Ozarks Technical Community College - Springfield MO

Dean's List 2012-2013 Chancellor's List 2013-2014 Phi Theta Kappa Honor Society 2014 A

CCOMPLISHMENTS

Technology Integration Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the work environment. Promoted to Team Lead after only five months in position to support and train new staff.

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