Customer Service Sales

Bijoy Kumar Verma

Bijoy

*/**, *** ******* ****** LANE

BHOWANIPUR

KOLKATA – 700075

Mobile : +91-983*******

E-mail id: *****.*****@**********.*** / *****.*********@*****.***

Carrier Objectives:-

A professional with experience in Credit Control, Billing, Accounts and Administration. Having

over all experience of 16 years and wide working profiles in different fields providing a platform

to get a grip on the tasks handled. Looking forward for an option to prove self on a suitable

profile and higher challenges and work with the experience to give the best to the organisation.

Educational Qualification:-

B. Com. ( Comm ) University of Calcutta 1995

Higher Secondary WBBHSC 1993

Madhyamik WBBSC 1991

Professional Experience: -

Presently working with Globe edge Incorporation (Channel partner of DHL, FedEx) As Business

Development Executive.

Job Responsibilities are,

1) New client acquisition

2) Client relationship

3) Responsible for accurate invoicing and accurate reconciliation.

4) Payment Follow-up

5) Taking active part to maintain the BRS and Customers’ Ledger maintenance

Worked with TNT India Private Limited, a Dutch Multinational since August-1996 under Billings &

Revenue generation function.

Company:-

TNT is a subsidiary of TNT Post Group (TPG), headquartered in Amsterdam, the Netherlands.

The company is one of the largest integrated distributions Companies Worldwide. The Group operates

more than 214 Countries. TPG provides a wide range of Mail, Express & Logistics Services Worldwide and

Domestic.

Job responsibility included:-

# Responsible for good quality work through distribution and managing job profile of Regional Billings.

# Responsible for accurate invoicing and accurate reconciliation.

# Responsible for monitoring of rates for the customers being charged based on their trading volume.

#Responsible for reporting about customers’ trading volume

# Responsible for Revenue Report, Collection Reconciliation Report, Invoiced & Uninvoiced consignments

Report.

# Responsible for regular Interacting with Sales, Customer Service & Operation.

# Responsible for assignments of accounts to credit control Dept. based on their respective territory.

# Responsible for Reporting and Controlling on Error in Data input done by Operation.

# Responsible for Interacting with auditors, Internal & Statutory ( PWC ), and resolve their queries through

various Audit Reports and properly filed necessary documents.

# Taking active part to maintain the BRS and Customers’ Ledger maintenance

Main KPI : -

# Client acquisition.

# Customer query handling and maintain satisfaction level.

# Control over accuracy and improve quality of data, Co-ordination and control for proper

distribution against international movements in respect of Import shipments.

#Stock maintenance and reconciliation for Consignment notes and Invoice copies,

#Issue of on time requisition order to maintain the service quality under control,

Preparation and reporting of MIS .

Job responsibility relates to Collection (Credit Control Management ) :-

# Responsible for customer ledger reconciliation.

# Responsible to solve external customer as well as internal queries.

# Responsible to visit & solve customer queries

# Responsible for Reconciliation of Collection Report along with Deposited Amount in bank

Previous Experience:-

Worked with Hindustan Lever Ltd, under Sales & Marketing since Nov 1994 to February 1995.

Worked with Bijay Finance Ltd, a car Financing Company, based in Calcutta, under Accounts Assistant since

Mar 1996 to July 1996

Computer Literacy:-

Knowledge of use & application of Computer Software like Micro Soft Office, Email and

Internet.( Lotus Notes).Working in SAP platform.

Personal Detail:-

10th October 1972

Date of birth :

Father’s name : Late Sri Raghunath Verma

Professional Traits : Hardworking & Sincere

Marital Status : Married

I, hereby declare that all the above mentioned data are true and correct to my best of the

knowledge.

Place:

Dated:

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