Customer Service Management

PAMELA BUNAGAN

** ******* **. *******, ** *****

Tel: 201-***-**** Fax: 973-***-****

Email: *******.******@*****.***

“ADMINISTRATIVE SECRETARY/ASSISTANT”

Dynamic and self directed professional with extensive experience in organizational administration, computer/technical support,

and office management. Exceptional Administrative assistant with superior organizational skills, effective in the management of

top organizational initiatives. Background includes management staff support, scheduling, filing, report development, maintenance

of office in orderly fashion, & responsible for the operation of switchboard and paging system.

ADMINISTRATIVE SECRETARY/ ASSISTANT SKILLS

Office Reception Database Management Paging system

Microsoft Office/ Excel Manuals/ Forms Development Filing/ Storing Documents

Microsoft Word Microsoft Outlook (Email) Customer Service

PROFESSIONAL EXPERIENCE

NEXGEN DIGITAL Elmwood Park, NJ (Customer Service Representative)

Served a great customer service with proactive assistance in digital electronics; answered phones, reviewed

incoming mail & handled inventories.

Directing production, sales, inventory and cost control for multiple facilities/vendors.

Managing and developing electronic products stocks and inventory

Assisting customers/ excellence in communication abilities

Faxing countdown sheets of sales stocks weekly

Typing daily sales and products information

Manage to sort all products and keeping the store well maintained and organize

DOCTOR’S SUBACUTE Paterson, NJ (Unit Clerk/ Receptionist)

Provided excellent clerical/ secretarial support to the nursing department in the areas of medical records

and transcription of physician orders and the general operation of the unit.

Responsible for all Incoming/ Outgoing calls

Check order of charts, check MD’s last visit, assures compliance of signatures

Set up charts on new admissions, greets new admissions, helps orientate new admissions

and their families;

Make appointments for consultations either clinic or MD’s office

Prepares resident identification for resident, bed, door, closet and will check ID band;

Keeps unit supplied with necessary forms

Fax orders to pharmacy

Call pharmacy on needs and follow up on deliveries

Arranges transportation

Upon admission, take residents pictures for patient charts

BARNERT SUBACUTE REHABILITATION CENTER Paterson, NJ

(Reception, Administrative Assist. / Admission Coordinator)

Performs secretarial work of a responsible nature and relieves a supervisor of minor executive duties,

including coordination of office services such as personnel, admission related, dealing with case

management work relation, and filing maintenance of office in orderly fashion.

Handles confidential information with discretion

Complies reports and types general or technical material

Composes correspondence and answers telephone for Administrator

Maintains administrative files

Ensures that residents and families receive the highest quality of service in a caring and

compassionate atmosphere which recognizes the individuals’ needs and rights.

Works as a liaison between all departments

Files resident documentation (MAR, TAR, lab reports) as needed

Prepares Admission chart before (he/she) arrives

Create name bands room # labels for the new/re admissions

Help Admission Director on the weekends with pending referrals

Verify insurance with Medicare/HMO and all other insurance plans

Completes Notice of Admission sheets for all pending referrals

Calls Case Manager at the hospitals to update admission status

Arranges the correct bed location for the patient in reference to their medical condition

Faxes daily Census and Facesheets to Pharmacy & insurance offices

Creates Patient bed rosters and make daily changes depending on the census

Filing/ organizing documents and original Forms

GERISCRIPT PHARMACEUTICAL PHARMACY, L.L.C Pompton Plains, NJ

(Front Desk/ Pharmacy Secretary)

Provided great excellence in managing Pharmacy office management with an outstanding

Office experience & helps Director of Pharmacy with any typing/ technical needs. Handles Narcotic

prescription and Narcotic Telefax letter sent to license medical providers.

Responsible for all Incoming/ Outgoing calls within the Pharmacy

Filing/ Faxing Telefax Narcotic letters to Physicians

Scanning all narcotic hardcopy prescriptions and putting them into the system

Data Entry skills – Patient info

Faxing Narcotic documents to doctor’s offices

Typing Memos and important reminders to the Nursing Facilities

Screening all calls/ messages for the Pharmacist in Charge

Organizes all Patient’s legal document from the Nursing Facilitties

Manage to cover HR with giving out resumes and making copies of identification cards

Computer Skills Back up medication lists/ Facility Pyxis

Help data entry record E kit med list for all facilities

Files Pharmacy packing slips/ making sure nurse supervisor sign them

EDUCATION

Passaic High School / HS Deploma– YR: 2009

Passaic Community County College Associates Degree in Nursing

Sacred Heart Academy Private College (Nursing)

* REFERENCE: Available Upon Request

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