Customer Service Representative
Resume:
ASTOU MBAYE
Parkville, MD *1234
********@*******.***
Objective
Hello, my name is Astou, I'm seeking a job in customer service,Admin or as a
receptionist where I can accelerate my ability to obtain a position that will enable me to
use my strong organizational skills and help customers in a highly professional
demeanor.
• Qualifications
Experienced professional, responsible for answering incoming calls, questions, emails
helping customers in an orderly manner.
• Education
Milford Mill Academy
2004-2008- high school diploma
Experience
BGE Home CSR
9/13
Contacting customers for ECI number, making inbound but also receiving outbound
calls when call center is busy, checking reasons for drop queue, returned mail, BRE,
updating billing address, adding info in CRM, eVapt, Vnet, sending turbo's to enroll,
cancel service policy and or other customer need's.
Prometric Testing Center
10/2011-11/2012
Administrative Assistance-
Checking the candidate’s in with their govt issued id for their state exams scanning them
in, finger printing them getting the candidates to read testing rules, regulations and
procedures also signing in and out while taking the exams, scanning faxing shredding.
Bravo Health
5/2011-11/2011
Receptionist/Admin-
Entering Doctors infomation such as Dua Coa and Attestation in data to process
applications, copy scanned filed documents, contacted Doctors for missing information
for insurance to be processed, credentialing apps.
Prometric Call Center
4/2010-4/2011
CSR
Answering high volume calls, Scheduling, rescheduling and or canceling exams for
candidates. Medical and state exams, for doctors, lawyers, nurses and Nasba customer's,
collecting fee's, saving database.
Visa Call Center
August 2008- February 2010
CSR
Visa Card Holder Customer Service Representative-answering phone calls, helped
cardholders enroll, activate or de-activate there Visa debit cards, answering cardholder
queries and if they were having trouble using their cards or if it was lost or missing, did
escalations for fraud, change any info on the acct if they needed me to, helped the
cardholders if they had any questions or concerns about their accounts, for National City,
Chase, and Other visa debit card companies.
November 2007-July 2008
Ruths Chris Steak House
-Receptionist and Hostess, training new hostesses, answering telephones, checking in
patients, scheduling patients, billing, filing and responsible for all transcription. booking
down reservations, activating gift cards for customers, changing specials for the menus,
helping clients that wanted to book rooms for parties,events or special occasions
{Pikesville, Md 21208
Abilities
Excellent written and verbal communication skills
detail oriented, able to work independently, multitask and work to meet deadlines.
40 WPM
Extremely productive in high volume, high stress, environment
Proficient in the use of Microsoft works and other desktops
Answered inbound and outbound calls and supported customers in a professional
demeanor in high call volume
Contact this candidate