Maintenance Service
Resume:
Dwayne Iverson
Bronx, New York 10469
Email: **********@***.***
Summary: A Nortel Trained and Certified Telecommunications professional with extensive
experience supporting organizations with their telecommunication needs. Performed moves,
adds, changes, troubleshooting and programming. Excellent communication and customer
service skills.
ABC/DISNEY/ESPN February 2012 to Present
Voice and Network Engineer
.Telecommunication Consultant & Contractor October 2007 to 2012
Robert Half Technology, Verigent, Shared Technology
.major upgrades and configuration
.engineering and support on client projects
.complete and manage moves and changes
.schedule day to week work with tech. staff
.work with customer and vendor to complete end to end logistics
.Dewey & LeBoeuf
.Weil Gotshal &Mangers
.Intercontinental Hotel
VERIZON, NY 1998 October 2007
Nortel Specialist:
• Work on all Nortel products: switches (PBX) Succession CSE 1000, Meridian Option
11c-81c, Option 21-71, Nortel voicemail: Meridian Mail & Call pilot
• Perform new installs, moves and changes
• Change routing, configurations, troubleshooting trunks and T-1's
• Completed adds and changes on voice mail system
• Nortel software: complete changes on PBX from release 22- 26 IP ready
• Work with clients end to end on special projects which involved meeting with Client
managers to discuss schedules, resources, time lines and floor plans
• Major Clients:
o ABC, DISNEY FAMILY (ABC, DISNEY, ESPN, MIRMAX )
o CON EDISON
o TEACHERS COLLEGE COLUMBIA UNIVERSITY
o HSBC
o ABN
o NEW YORK HEALTH AND HOSPITAL
o CHADBOURNE & PARKE LLP
o COACH LEATHERS
o DEWEY BALLANTINE LLP
Associated Telephone Design Inc., NY 1997-
1998
Nortel Specialist
• Install and maintain Nortel products
• Attend new customer meetings
Independent Contractor 1995-1997
Telecommunication Consultant
• Provided telecommunication consulting for NY area clients
• Performed installs, adds, moves, changes and programming for the following clients
o Worldcom
o US Postal Service
o AT&T Wireless (Cellular One)
o Shared Technology-Fairchild
o NYNEX
Northern Telecom-Nynex Meridian-Nortel Networks, NY
1982-1995
Lead Technician
• Installation and maintenance of all Nortel products
• Interfaced with vendors
• Preformed adds, moves and changes on Nortel products
• Provide service to the following accounts:
o ABC / Disney Family / ESPN
o HBO/Time Warner Entertainment. Corp.
o Con Ed
o Newsweek Magazine
o US General Assembly
o NYU-Hospital
o Hospital For Special Surgery
o Apple Computers
Education
• Northern Telecom SL1-N Certified
• Northern Telecom Meridian SL1x11 Feature Certified
• Northern Telecom Basic Alternative Route Selection (BARS)Featured Administration-
Certified
• Northern Telecom Automatic Call Distribution Package A-C2 Feature Admin.-Certified
• Northern Telecom Meridian Option 21-71 Installation-Certified
• Nortel Meridian Mail Options Installation & Maintenance-Certified
• Nortel Meridian 1 Release 24 Digital Trunk Interface (DTI) Installation & Maintenance-
Certified
• Nortel Meridian 1 Release 24/SL-1 ISDN PRI Installation & Maintenance-Certified
• Nortel Meridian 1 Options 21-81 Maintenance Release 24-Certified
• Nortel Networks Global Knowledge-Customer Controlled Routing Release 3C Call
Scripting-Certified
• Nortel Networks Global Knowledge BCM.2.5 Hardware Overview & Installation-Certified
• Nortel Networks Global Knowledge BCM.2.5 Programming Core Voice-Certified
• Nortel Networks Global Knowledge Call Pilot system Administration & Application
• Release 2.0- Certified
• Nortel Networks Global Knowledge Symposium Call Center Server Release 4.2 Installation
& Maintenance –Certified
• Nortel Networks Global Knowledge Succession CSE.1000 Installation & Maintenance &
Configuration –Certified
• Nortel Networks Global Knowledge Optivity Telephony Manager RLS.2.1 service & station
administration (OTM)-Certified
• Nortel Networks Global Knowledge IP-Trunk-Certified
Contact this candidate