Sales Customer

SHANICE A. WILLIAMS

*** ******* **. **** 718-***-****

Brooklyn, NY 11216 ************@*****.***

QUALIFICATIONS SUMMARY

Customer focused, goal oriented, with excellent verbal communication and interpersonal skills

Consistently able to manage team to on both front line and back office issues

Strong negotiating and conflict resolution skills with customers, vendors, and internal team members

Track record of winning organizational services including processed data retrieval, appointment setting, bookkeeping,

sales/marketing initiatives, and office manager skills.

Proficient in Microsoft Office, Quick Books and Banking Operating System

PROFESSIONAL EXPERIENCE

July 2012 – Present

Team Sales Assistant Citi Habitats New York, NY

Organize and enforce procedures for completing all aspects of co-op, condo, and relocation packages

Maintain positive relations with partners and co-brokers through feedback calls, follow-ups, and in person group sessions

Maintain detailed calendars of appointment schedules for business meetings, conferences, domestic/international travel

arrangements and special events

Prepare, update, and manage statistical data on Broker’s In-House Listing System to maximize productivity for three person

team

Support and streamline Broker sales and rental activity in high volume residential market

Manage, input, and audit monthly profit and loss statements within budgets

Produce, edit, and distribute team monthly marketing materials and social media postings

Supported brokerage team to revenue growth of $240k for 2013 season

November 2007 –April 2012

Senior Teller TD Bank Brooklyn, NY

Provide front line customer care; Assisting customers in vital services including check cashing, deposits, and withdrawals

Assume responsibility for proof and balance of the vault and ATM deposits, operation and shipment of coin for Penny Arcade,

and order and shipment of store cash for daily business cycle

Expedite front lines, directing flow of customers, and identifying customer needs by providing personable service quickly and

efficiently

Troubleshoot and manage teller line issues, resolving differences and preparing work for proof

Enforce service standards to junior tellers, training and coaching tellers in all policies and procedures

Exceeded sales goals by 2.5% through cross-selling products and making referrals for 2009 - 2010

Organize Teller filing and operating systems to maximize productivity

October 2008 – September 2009

Licensed Real Estate Salesperson Rapid Realty Brooklyn, NY

Developed and implemented creative, informative and low cost advertisements to establish clientele

Performed thorough screening of potential clients and set up tours of marketed apartments and housing

Paired owners with the most qualified tenants

Negotiated best possible contract terms for client

EDUCATION

City College, New York, NY

Pre-Medical Studies

Borough of Manhattan Community College, New York, NY

AA - Liberal Arts

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