Manager Customer Service

Hugh Rial

***** ********* ****, ******** ****, PA 16316, *********@*****.***, 917-601-

4047

Professional Experience:

Practice Administrator:

(3/13 - 3/14)

Advanced OBGYN Associates, Butler, PA

. Oversaw all aspects of office. Including: Providers, Mid-Level Providers,

Office Manager, Billing Manager as well as Clinical, Clerical Leads and

Staff.

. Administered all Financial Information, Accounts Payable / Receivable

(Sage Peachtree)

. Monthly Provider Production Numbers

. Administered all Human Resources, Interview, Hiring, Firing, Payroll ADP

(ezLabor and Work Force Now)

. Attestation for Meaningful-Use.

. Knowledge of EMR (HealthFusion - MediTouch), utilization of reporting.

Office Manager:

MEDICOR ASSOCIATES INC.

(6/10 - 10/11)

Medicor Associates of Chautauqua / Hamot Medical Park Diagnostic Center,

Fredonia, NY

. Oversaw daily operation of both offices. Internal Medicine & Diagnostic

Imaging.

. Managed front desk staffs, Clinical staffs, Mid-Level providers, and

Sonography technologists

. Proficient with EMR (Medent), utilization and training. Part of the New

York Management team for all offices.

. Oversaw On-Call Schedule for all MDs within Medicor Associates of

Chautauqua.

. Liaison between Medical staff and Community, Including Chautauqua County

Health Network.

. Completed all information and received Level 3 Certification for PCMH and

Certification in Meaningful-Use.

Office Manager / Front Desk Supervisor:

OB/GYN WESTSIDE, Chen & Morgan LLP, New York, NY

(6/06 - 10/09)

. Oversaw daily operation of office. Serviced patients and medical

staff.

. Medical knowledge used to help advised patients, especially in OB.

. Consulted with patients on scheduling of appointments, medical insurance,

and care.

. Billing knowledge, involving: doctors fees, insurances; in & out of

network, and charge policies.

. Managed office assistants and medical assistants. Reorganized office for

better efficiency.

. Scheduled surgeries, knowledge of CPT and Diagnosis Codes.

. In charge of special projects. Liaison with hospital and other medical

offices for medical staff.

Assistant Office Manager / Front Desk Supervisor:

Mount Sinai School of Medicine, Maternal Fetal Medicine, New York, NY

(1/04 -

6/06)

. Serviced patients and medical staff.

. Scheduling of OB Patients Ultrasounds and Procedures.

. Knowledge of different levels of pregnancy as connected to OB ultrasound:

Dating, Anatomy, Growth.

. Knowledge of MFM Procedures such as Amniocentesis, CVS, etc.

Administrator of Bracing / Billing Department:

University Place: Orthopedics / Physical Therapy, New York, NY

(02/03

-

12/03)

. Orthopedics: Billed Private Insurance, Medicare/Medicaid and direct to

patient. Managed inventory.

. Physical Therapy: Managed stats and daily closeout for each therapist.

Managed Patients financial accounts.

Operations Manager / Customer Service Representative:

Philip Pelusi, Ross Park Mall, Pittsburgh, PA

(9/01 - 12/02)

. Managed: daily operations of salon; employee needs and concerns;

inventory.

. Responsible for daily service and financial outcome; trained new CSR

staff.

Education:

Otterbein College, Westerville, Ohio, BA

Carnegie Mellon University, Pittsburgh, Pennsylvania

Manufacturer & Business Association, Erie, Pennsylvania, (CPS) Certified

Professional Supervisor

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