guest services

Rayanna Cameron

***** ****** ***, *****, ** *****

Phone: 858-***-**** E-Mail: **************@*****.***

Profile

Always striving to find solutions to any situation that will make a difference

Very passionate about helping guests have an amazing visit

Continuously goal driven

Experience

Copper Mountain Resort- Copper Mountain, CO November 2014-Present

Indoor Support for Ski and Ride School (Part-time)

• Acts as dispatch for ski school

• Responsible for contacting anyone needed to help with operations such as ski patrol, instructors or supervisors

• Keeping clear communications with in ski school and calling parents with any issues

• Supervising any children that are in the sick and sad room, always trying to make the sick feel better and the sad be

happy again

Frontier Airlines- Denver, CO March 2014- Present

Flight Attendant

• Responsible for preflight safety checks of emergency equipment in assigned area

• Ensuring the boarding and deplaning processes are done efficiently and quickly

• Serving beverages and snacks to passengers

• Able to handle a variety situations in a professional manner

Copper Mountain Resort-Copper Mountain, CO December 2013- March 2014

Guest Services

Selling tickets, season passes, rentals, ski and ride lessons, tubing

Achieving goals for upselling products and services to better meet guests needs

Taking cash and credit card payments

Collaborating with other departments and assisting when needed to ensure that the guests are helped

Resolved any issues that arise and guests expectations are exceeded

T. Rowe Price – Colorado Springs, CO May 2013 – November 2013

401K Retirement Specialist

n Received in-bound calls from 401k participants

n Help participants with planning for retirement including changing contribution amounts, rolling in previous employer

plans, and informing them about investment options

n Establish online accounts for customers, resulting in lower overhead costs for the company

n Generated 401K loans

Disneyland – Anaheim, CA January 2012 – August 2012

Main Entrance Operations Intern

n Assisted up to 3,000 guests an hour with general questions about the Disneyland Resort

n Addressed guest concerns and created resolutions to situations

n Screened guests as they entered the park to ensure the safety of all guests

n Attended weekly professional development classes through the Disney Internship Program

Disney World – Orlando, FL August 2011 – January 2012

Quick Service Food and Beverage Intern

n Encouraged efficiency and made sure that a quality product was served to the guest

n Responsible for and Self-sufficiently maintained a clean and safe restaurant environment for guests

n Attended weekly leadership development classes

Education

University of Colorado – Colorado Springs, CO May 2013

n Bachelor of Arts in Communication, GPA: 3.2

n Senior Transition Officer, Pi Beta Phi Sorority

Facilitated and Scheduled meetings for seniors as they prepare for graduation

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Educated members about campus resources.

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Planned, organized and executed events with the other Sorority committees

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