Barbara Burgess
Minneapolis, MN *****
Objective:
To obtain a position where I may utilize my computer knowledge, customer
service skills, organizational abilities and business experience.
Qualifications
Medical Terminology Aging Report
Filing Insurance Claims Customer Service
Posting Insurance/Patient Scheduling
Payments Medical Software - EPIC
Billing/Collection CPT/ICD-9
Account Microsoft Office
Receivable/Reimbursement
Insurance Verification
Education:
Centura College
Bachelor in Occupational Science for Business Management Virginia
Beach, VA
Focus: Allied Health December 2012-
Present
Centura College
Virginia Beach, VA
Associate in Occupational Science for Medical Administration September
2008- June 2010
Focus: Management
Minnesota School of Business
Bloomington, MN
Certificate of Medical Administration
June 1997
Experience:
Fairview Health Service/ North Memorial/Health East
Patient Account Specialist
December 2012- Feb 2015
Initial processing of claims, denials, appeals and third party
Performed follow ups on aged accounts
Resolved issues and discrepancies with payments
Responding in a timely manner to nonpayment inquiries from payers
Posting insurance and patient payments
Documenting follow ups efforts
Identified reimbursement problems
Read, interpret and understand explanation of benefit
Provided information to patients and employees regarding billing
questions and concerns
Assisted in maintaining acceptable accounts receivable balances by
setting up payment arrangements
Timely collection of patient accounts according to department guidelines
Making appropriate correction for accurate claim submission
Performing basic mathematical calculation
Exercising discretion in confidential matters
Patient registration and insurance verification
Collection and Billing Services
Financial Specialist December
2000 – April 2012
Performed and documenting follow ups on aged accounts
Charged Medicare and Medicaid entries
Review and research assigned claims, balances, and accounts to achieve
timely claims
Determining outstanding balances due; achieve timely payment
Utilized EPIC software daily.
Posting insurance and patient payments
Submitting new and or corrected claims, filing appeals, calling payers or
clients for status
Resolution of claims and unpaid amounts
Read, interpret and understand explanation of benefits
Lakeview Clinic
Business Office October
1997 – July 2000
Entered charges, insurance payments and co pay to patients accounts
Processed a variety of insurance claims
Followed up on delinquent accounts, responding to billing issues by phone
Equifax Services
Clinic Caseworker June
1995 – June 1997
Possessed good communication skills to function effectively
Made routine calls to hospitals and medical facility
Document medical records requests in clients accounts
Services for Crippled Children
Receptionist October
1989 – June 1995
Greeted, registered and scheduled patients and answered phones
Entered patient demographics and insurance in facility database
Verified valid coverage, posted insurance payments and patient co pay