Customer Service Representative/Technical Support Representative
Resume:
Brgy. Poblacion, Mandaluyong City
(02) 6321353 / +639*********
**************@*****.***
Mylene n. chavez
OBJECTIVE Highly motivated tech-support professional skilled in troubleshooting,
analyzing and resolving complex technical problems, utilizing advanced
resolution procedures.
WORK Convergys Philippines
HISTORY
WCC 2/F Shaw Blvd, Mandaluyong City
Technical Support Representative L2
Intuit (QuickBooks for Mac)
July 2014 – February 2015
Harte-Hanks Philippines
4th Level Market-Market, Taguig City
Motorola L1/Motorola Escalation
Subject Matter Expert (TSR L1)
Part-Time TTY Agent (Chat Relay)
December 2013 – August 2014
Motorola Escalation
January 2013 – December 2013
Sutherland Global Services
EBAY (North America)
Customer Service Representative
September 2011 – December 2012
Universal Robina Corporation
Tacloban City (Distribution’s Office)
Office Staff
EDUCATION EASTERN VISAYAS STATE UNIVERSITY
TACLOBAN CITY, LEYTE
BACHELOR OF SCIENCE IN ARCHITECTURE
JUNE 2007 – MARCH 2011
HOLY CROSS COLLEGE
CARIGARA, LEYTE
JUNE 2003 – APRIL 2007
Mandaluyong Elementary School
Mandaluyong City, MM
REFERENCES Catherine Cura Castor
Sutherland Global & Services Inc
EBAY (North America)
Senior Supervisor
Contact No. 094********
Chris Stal Bonifacio
Harte-Hanks Philippines
Motorola
Senior Supervisor
Contact No. 091********
Adrian Concepcion
Convergys Philippines
Intuit (QuickBooks for Mac)
Team Manager
Contact No. 090********
Page 2 Mylene n. chavez
I hereby certify that the information above is true and correct to the best of my knowledge.
Mylene N. Chavez
Page 3 Mylene n. chavez
Contact this candidate