Customer Service Administrative Assistant

Nichole Brossman

** ***** **** - *********, ** **067

**********@*****.*** - 717-***-****

WORK EXPERIENCE

administrative assistant

Shannon A.Smith, Inc. - Myerstown, PA - June 2014 to Present

Responsibilities

I get together the invitation to bid documents, pull out the information I need out of them to obtain a Bid Bond and

the appropriate insurance for what the job is requiring. I also have to note if there are any special instructions in

the bidding process, delivery process, or in the job itself. When the bids are all typed up and completed I also

deliver them in person by the deadline. I input all invoices to be paid. I process all checks when they come in

to pay invoices from our suppliers/subcontractors. Answer phones, fax, copy etc. Put together Operation and

Maintenance Manuals for when jobs are complete so our contractors, project managers, and owners of the

project can all have the necessary documentation of everything we have put into their HVAC or Electrical job.

Accomplishments

learning new office functions and different A/P & A/R duties.

Skills Used

Customer service, accounting/math skills, professional dialect.

Server

Longhorn Steakhouse - Lebanon, PA - November 2013 to Present

Responsibilities

My general duties are to greet incoming customers, take orders, place orders, deliver food/drinks, and to check

back with customers to make sure they are satisfied with their food. I clean up the tables after the customers

have left. I make sure the tables are clean and ready for the next set of customers. I have to make sure the

restaurant is clean and orderly (ex: sweep floors, fill salt and pepper shakers, fill sugars, roll silverware etc).

Skills Used

Customer service skills, team work skills

Certified Consultant

Scentsy, Inc - October 2012 to Present

I do in home parties and basket parties. In home parties consist of presenting the product to the group of

people to encourage them to purchase Scentsy products. Basket parties consist of consulting with the host to

explain deals and explain product related questions. I collect all money, place orders, sort orders when they

are delivered, and deliver products in a timely manner to the customers.

To bring value to the world by providing an industry-leading, family-friendly business opportunity selling

creative, artistic, high-quality products that warm the heart enliven the senses and inspire the soul.

General Manager

Ames Services, LTD - Annville, PA - June 2007 to December 2011

I was in charge of 70-80 employees. I made sure all of my employees had what they needed to perform the job

correctly. I made all the contact with the customers to insure their satisfaction. I took care of all the billing from

special jobs that needed invoiced. I would perform training for all new employees and yearly training meetings.

As a management team we would meet weekly to discuss any problems or upcoming jobs. I also stood as

co-chair on our safety committee.

EDUCATION

Associates in Business Management

Harrisburg Area Community College - Lebanon, PA

2011 to 2014

ADDITIONAL INFORMATION

I can type 45 WPM. I am proficient in Microsoft word, works, excel and power point. I also have made the

dean’s list 2 consecutive years while attending Harrisburg Area Community College.

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