Customer Service Representative
Resume:
Matthew Nicholas Raymond M. Mendoza
Vernaiy St., San Antonio, Valley 1, Sucat, Parañaque City 1715
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CUSTOMER SERVICE PROFESSIONAL
One year successful experience in customer service and support with recognized
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Profile
strengths in account maintenance, problem solving and trouble shooting, sales
staff support, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems; Microsoft
Excel, Microsoft PowerPoint and Microsoft Word
3. Ability to train, motivates, and supervises customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Strictly observed punctuality
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Synopsis of Achievements
Created customer satisfaction survey, drastically reducing potential problems.
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A team player, acknowledge as “Elite Customer Service Professional”
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Teleperformance, Suca, Parañaque City 2014 Present
Employment
AT&T Customer Service Representative
1. Handle inbound customer service support calls from
established customer
1. Cross sell value added services or products that are
offered by the company
2. Provide consistent, superior service to every customer
by utilizing all available tools and resources
3. Maintain productivity at defined proficiency levels in
compliance with department policy and procedure
4. Demonstrate a desire and initiative to continue learning
new and relevant product and technical information as
products evolve
IEC, Sucat, Parañaque City 2013 2014
English Teacher
1. Learned and taught IELTS to foreign students
2. Organized and delivered classroom lectures to students
3. Evaluated a students’ class work and assignments
4. Prepared classroom materials, homework assignments
and handouts
5. Classroom management
6. Maintained discipline in the classroom
STI Colleges and Education Centers, Sucat, Parañaque City 2006 2012
Education
Information & Communications Technology
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