Administrative

Carol Warren

McKinney, Texas *****

************@*****.***

~ Office Position ~

Areas of Focus: Human Resources, Banking, Sales

Qualifications Profile

Articulate, client-focused, and dedicated professional, with strong background and expertise in delivering high-quality customer

service, and establishing and maintaining strategic business relationships. Equipped with outstanding ability to anticipate and

provide guest needs as well as to identify and resolve conflicts in a timely manner. Highly skilled at maintaining records and other

documentations, while ensuring complete and accurate information. Armed with solid capabilities in adapting to fast-changing

environments while maintaining composure, professionalism, and work ethic. Technically proficient with Microsoft Office Suite (Word,

Excel, and Outlook) and QuickBooks.

Career Overview

Management and Operations

Managed all reservations and seating as VIP manager at DCG.

Ensured quality customer service in serving champagne, wine, and premium liquor drinks to customers.

Conducted bartender assessment to guarantee bartender accuracy.

Conceptualized and organized engaging and innovative customized training programs using fitness goals as basis.

Developed new business by scheduling and executing fitness orientation appointments with new clients.

Administered the personal trainer schedule while strictly adhering to the specified non-session hours.

Took full charge of maintaining accurate personal training records of all clients while monitoring their progress after every

session.

Acted as contact person for the fitness expertise within the club.

Ensured the overall cleanliness of the group fitness room, mirrors, floor, and fitness equipment.

Drew interest for new club activities by implementing on-site seminars and workshops.

Customer Service and Collaboration

Guaranteed that all customers were provided quality service at establishment.

Held responsibility in giving beverages and food to customers by addressing their needs.

Attended to all special requests to ensure engaging visit for the customers.

Rendered assistance to staff in going over tabs and ensuring that paperwork was completed appropriately.

Cultivated and maintained strong and productive client relationships.

Met specific customer needs by implementing challenging and effectual workouts.

Sales and Marketing

Determined customer needs and developed sales strategies to sell training packages.

Served as the key person behind the successful sale of personal training packages with total sales of $7000 for the month of

September.

Work Chronology

Waitress VIP Manager Aug 2013–Present

DCG Inc., Dallas, TX

President Personal Trainer Jul 2010–Nov 2013

Adamant Fitness, McKinney, TX

Personal Trainer Aug 2009–Jul 2010

Life Time Fitness, Gilbert, AZ

Credentials

National Academy of Sports Medicine (NASM) Personal Trainer

National Academy of Sports Medicine (NASM) Corrective Exercise Specialist

Cooper Personal Trainer

AFFA Certified Group Fitness Instructor

Contact this candidate