Customer Service Manager

C howan A. Bethea

**** *********** ****, *********, ** 28360

910-***-****• **************@*****.***

OBJECT IVE

I am seeking to build upon and enhance my extensive range of t ransferable leadership and

customer service work experiences gained over the past 20+ years. I desire to venture into

a career field in which I can contribute my expertise as well as gain new skills to enhance

my professional growth and development.

S UM MARY OF SKILLS

Effective interpersonal

Dynamic leadership skills Strong organizational

skills w ith diverse populations

(2012 Manager of the and analytical skills

Year)

Possess personal

Strategic in resolving crew Management of small

i ni tiative and

and customer concerns and large scale projects

self-motivation

Goal and results driven

Strong capabilities in Trained in M icrosoft Support the needs of

communicating with cross Office, ISP Software, i nternal and external

f unctional business units and Microsoft Windows customers

Ability to mult i-task in

a fast-paced

environment

CAREER SUM MARY

Assistant Manager 2008-

present

M cDonald’s, Lumberton, NC (Employed with McDonald’s

since 1993)

Set a high standard of excellence in providing quality and skillful customer

service to thousands of weekly customers

Supervise a team of 60+ employees

Train and coach new crew members and managers

Evaluate and post target goals daily

Chowan Bethea 2

Assess the demand of products, services, and costs continuously

Assist with the development of systems to streamline and gain efficiencies in

work processes

Examine daily labor needs and scheduling options

Calculate and monitor financial input/output totals from 6-8 cash registers daily

Analyze and process paperwork for daily cash audits, t raining documents for new

employees, food safety regulations, and inventory

Resolve customer and crew members’ concerns and complaints

Participate in administrative team meetings and assist with special projects

Ensure housekeeping duties are handled appropriately throughout the workday

Other positions held with McDonald’s: Cashier (10 years), Biscuit Maker (4

years), Grill Cook (5 years), and Manager (1 year)

Pre-sorter February-May

2013 Pitney Bowes, Jacksonville, Florida

Operated accurately and efficiently in processing mail packages for shipment

Verified correct data was printed on bar codes and positioned accurately on

packages

Confirmed shipment addresses and postage codes

Loaded and unloaded mail onto conveyer belt system

Sorted mail into appropriate containers prior to shipment

C ERT I F ICAT ION

ServSafe Certification: Nationally accredited food safety certification from the

National Restaurant Association, 2011-present

AWARDS AND RECOGN I T ION

Awarded the McDonald’s Most Valuable Leader Award in 2012 for meeting

t argets, possessing a positive attitude, and effectively handling customer

complaints

Featured in the McDonald’s national newsletter to highlight productive and

p rogressive staff members

Highlighted in a t raining video at the McDonald’s World Convention in Las

Vegas, Nevada in 2013

Showcased in a worldwide McDonald’s t raining video in 2012

L aura C. Bethea Page 2

Chowan Bethea 3

EDUCAT ION

Robeson Community College, L umberton, NC

H igh School Diploma, 1993

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